Rubbish treatment by Chippenham Motor Company

[GazBray]

I had the orange coil light come on last tuesday but no reduction in power. I booked it in online and got email confirmation for my nearest dealer which was 20 miles away. I booked for today for a service and diagnostic check. I drove there today only to be told on arrival that "my colleague tried to contact you to cancel (no they didn't) as we don't do initial diagnostics on a Saturday which is manufacturers policy". Can it really be that on the day most people can actually get away from work that they don't investigate faults? Either way I ended up doing a 40 mile round trip in a faulty car for no reason. Am I alone in suffering this lunacy?

 

[matt_s]

Just call your breakdown people. They will read the code and tell you what needs to be done. Saves a trip.

 

[GazBray]

I tried my previously faultless code reader which gave me 1xfault and 2 pre-faults all of which showed "N/A". I went to SEAT as I usually prefer to have my servicing and repairs done by a manufacturers dealer. It was the poor treatment that annoyed me.

 

[GazBray]

Can confirm they have offered me a 50% discount on my next service which is worth more than the wasted fuel. My local garage has fixed the fault.

 

[kevlar]

Avoid chippenham seat..I drove 30 miles in the other direction to have my car serviced.