Seat Leon 2008 and Goodwill from Seat.

[Subc]

Id rather just wait and see what they say and do thats what the thread is about.
I personally see a difference in their customer services from contacting them a year ago, so lets see if its just smoke and mirrors or things have really changed for the better.

 

[jmc1976]

I want to know how this goes , good luck subc

 

[Subc]

First Installment!.
Phoned to book my Mrs Car in for service and door to be repaired and asked how my car is getting on.
Started it last night will be back on it when we can!, I ask any chance of a courtesy car as I have had no car since a week.
Dont have one, when will you have one, dont know!

 

[Subc]

Second Installment
Just received courtesy car, stripped side of engine checked timing chain and await further investigation. I hope I dont have to sell a kidney to pay for this.

 

[m0rk]

Are you paying for them to strip it down if you don't get a goodwill payment?

 

[Subc]

Needs done one way or another couldn't go on any longer the way it was.

 

[robdf2]

Did you authorise seat to strip your car ? Or are they doing it anyway ?

Good luck with your goodwill gesture , lets hope seat really have turned a corner with their customer service but I won't hold my breath.

 

[Subc]

Had to get car Transported to SEAT Dealer as when I tried to start it it struggled and sounded like the chain rattling at the same time when it started it sounded like a bicycle chain freewheeling. I switched it off and then had it transported.

I was in contact with SEAT Customer Services before this as it was rattling on start up since over a year and has been to dealer for investigation and become worse leading up to the way it was last week.

I asked my dealer to find out what was wrong and they have advised that they are checking the timing chain and the Variator I don't know anything about the variator but from what I have read if that wast the problem I should have had warning lights.

Fingers crossed again that they help out as my car has only 52000 miles on and 5 years old and looked after well since day one. In fact the problem started before its 4th year and despite going to dealer no problem was found then.

 

[J400uk]

How are you getting on this week, any more news?

 

[Subc]

Have a little diesel Ibiza as a courtesy car, complete with someone else s baby dummy and puke on the window, be handy if I end up spitting my dummy out. LOL

They advise they have checked timing chain and is OK they are now looking at ? Variator.

Ii am a little worried as symptoms were pointing to chain tensioner but hopefully will be put right.
SEAT have been very helpful keeping me informed but I guess it will all come down to if they help me with the bill or not.

If any mechanics could shed some light on the variator would appreciate it.

 

[J400uk]

Looked into it a little, seems this is what Seat are calling the variator:

Its otherwise known as the Camshaft Adjuster. Part number is 03C 109 088 2. The last digit looks like it indicates which revision it is.

Appears to be the same as mentioned back here http://www.sciroccocentral.co.uk/forum/viewtopic.php?f=25&t=11007

To change that involves 6-8hrs labour as its located in the same place as the timing chain so it makes sense to do them both at once whilst the engine is open.

 

[J400uk]

This is the VW TPI regarding the above - https://www.dropbox.com/sh/04ma75fd...ses from engine 2-3 secs after cold start.pdf

From http://www.vwwatercooled.com.au/forums/f128/polo-6r-tpi-list-85217.html

 

[J400uk]

And here is a diagram showing how they all link together

 

[Subc]

Thanks that's a great help and am glad you got sorted as well.

 

[J400uk]

Thanks that's a great help and am glad you got sorted as well.

No problem. Hopefully it should help others too given it appears to be a common weak point with the 1.4 TSI

Keep us posted how you get on, my only advice would be it makes sense to get both this and the chain done at once whilst the engine is apart.

 

[Subc]

Did you get the adjusters and cogs replaced or just a new chain. as well as the Variator also was the variator the main problem.
Thanks.

 

[J400uk]

Did you get the adjusters and cogs replaced or just a new chain. as well as the Variator also was the variator the main problem.
Thanks.

Variator was the initial diagnosis but when it was stripped down to replace that they decided to do the chain as well, so it got both. I suspect the faulty variator probably caused the chain to stretch but I'm only guessing.

Both components are in the same place so the risk is if only one is changed they might put it back together only to find the problem is still there, then you're back to square 1.

It certainly makes a big difference to the car, feels really nice to drive now and the engine is lot quieter. As these new parts are revised versions they should last for the rest of its life.

I hope nothing else can go majorly wrong with the TSI!

 

[Subc]

Out of interest I have just found out, the variator has been modified and superseded 2 times since my car was made 2008.

 

[Brookie48]

Will be interested to see how you get on,

I have a Mk5 Cupra currently sat at the dealers after my timing chain tensioner went, luckily only need a new gasket and not a new engine. But have been in contact with Seat UK and they have since told the dealers my car is at that they wont be offering me goodwill. I still need to get into contact with whoever was dealing with my claim and finding out why but the dealers seemed to think that it was because my last service was at an independant garage. bearing in mine my car is an 09 plate with 53000 miles on it and until the last service about 3000 miles ago had a full dealer service history!

Good luck with yours and i will let you know if i manage to have any luck on mine!

 

[Subc]

Hi Thanks for your sharing your experience (B48) I am assuming that you used genuine SEAT parts for your 3rd party service and can prove this to them, which if so is bizzare in my opinion because to the 2004 legislation set out by the Office of Fair Trading.

Under EU Block Exemption legislation which has been around for many years now, a manufacturer cannot force a buyer to have their car serviced by their official dealership network, and cannot refuse to honour a new car warranty simply because a car has been serviced elsewhere. However, a manufacturer does have the right to set a servicing schedule which must be adhered to. Also used car warranty's have to be read carefully as they can be tied into a certain garage/franchise.

Back on track: still awaiting word from the Garage as what is happening quite impressed with the Diesel Ibiza so fingers crossed get some help, and wish you the best too (B48).