Marshall, Cambridge - Incompetent, over-charging, arrogant ar$es.
Cecil & Larter, Bury St Edmunds - No complaints so far. They seem to be competent and efficient, and their 'fixed price' cam belt/water pump change is very well priced.
I agree Marshalls in Cambridge are utterly useless, I walked out at after repeating the following a few times:
Salesman: "How much would you like to pay for your new car?"
Me: "As little as possible"
Salesman: "If you dont tell me how much you want to pay, I cant make you an offer"
Me: "As little as possible"
Cecil and Larter have been a little hot and cold with me over the years. Experience initially with my
Mk4 Ibiza was excellent, it developed a little bit of an unusual electrical fault, when I asked them to take a look at it, they told me that no faults had been recorded in the ECU, which wasnt the case as I checked after I left the garage with VCDS and they hadn't even cleared the faults registered.
They did redeem themselves with my
Mk3 Leon FR, sales experience was great, and first service again great. However when I got the point of wanting to order the Mk3
Cupra they didn't seem to be interested.
I'd like to add Letchworth Autoway Centre to the list - So far, they have been superb with me. Sales experience was great, even to the point of opening the
dealership early on a Sunday to allow me to collect my car without any pressure.