salopian
Guest
Long story, please bear with me,
I bought my Leon 2.0TDi Stylance Sport on 28th July 2006. It is a fantastic car and I was very pleased with it, until the weather changed in October 2006, on wet days and frosty mornings I found that the windscreen would be OK when I got in the car but whenI started the engine and moved forward it would be covered with so much condensation that the blowers would not clear it (I waited 10 minutes one day and it was not even starting to clear) the rear view mirror mists up and there is condensation running off the chrome of the interior door handles.
Since then (18 months ago) the car has been in and out of the dealers, they have had it for a total of 7 weeks and have still to find what is wrong with it.
On frosty mornings there is sometimes more ice on the inside of the windscreen than the outside and I have to use a scrapper to move it.
The aircon unit was found to have a crushed pipe and the windscreen was found not to be properly sealed - both faults were rectified but the condensation problems continued.
I noticed that the sound insulation under the bonett had mould growing on it and the insulation on the bulkhead was hanging off with mould and a crystal growth on the inside of it, also, I noticed that the velcro type material on the top of the inside of the rear door seals is always soaking wet. I checked every Leon on the dealers forcourt and all seals were dry.
I wrote to the MD of the dealership detailing the history, gave him photos of the mould and two 10 minutes videos that I had made of the screen becoming impossible to see through and the blowers being unable to clear it, I stated that althoug the problem seemed to be coming from under the bonet that the rear door seal issue needed to be addressed and that my main concern is that as the car has had moisture in it from new and that with the mould growing behind the bullhead insulation - I am worried that moisture will damage the electrical components/systems at sometime inthe future (possibly when the car is out of garentee)
The dealership replied that they would have the car in and reseal the plastic piece at the windscreen edge of the bonett as that is their latest guess at the root cause of water ingress, they would also look at the door seals, replace the under bonett insulation, remove the bulkhead insulation, investigate how far water had penetrated, make good and replace the insulation with new(Phew! - still with me I hope as we are reaching the good bit!)
So, gave them my car 2 weeks ago and told them I would not accept it back without a written garentee that all faults were fixed.............. I phoned half way through last week for an update, the MD told me that as far as he was concerned the car was fixed and that he had used it during the last weekend to make sure I responded that I was not happy that he had used my car, without my permission, for a runabout, that I did not mind a road test but to use it to take the wife and kids shopping etc was not acceptable, he became rather terse stating he couldnt see why I was 'becoming objectionable' (his words!) as he was fully insured (your views please!) He eventualy offered to have the car cleaned/valeted and refuelled.
And finaly - I collected the car on Saturday, the door seals had not been looked at (The son of the MD - sales- and thier "master technician" both looked at the soaked state of them and agreed that there is something wrong)
The bulkhead insulation had not been looked at, the above gentlemen were both in agreement that this points to a potentialy serious problem for the future
And - Joy of Joys - The car was dirty inside and out with the fuel light flashing.
So to sum it up, if you buy a car from H*bin of B*ury and have any problems -They wont fix it
They will use your car as a runabout, get it dirty and use your fuel.
Yes, I did speak to the MD today,his response? that there is nothing wrong with my car, that his son and the "master tecnician" did not knowwhat they are talking about!!!!!!! and that that I go to another dealer!!!!!!!!!!!![[:@]](/forums/styles/seatcupra/oldforumsmileys/furious.gif "Furious [:@]")
Looks like big words with SEAT UK and trading standards in the morning.
Buy another SEAT? - I would rather remove my own B*ll bag with a blunt spoon !!!!!!!!!!
Forgot (in my anger) to include that
The dealer did suggest, during the 2 weeks they had the car, that if I wanted to change it they would offer me a 'special deal'. It was
They would give me £11000 for mine if I would pay them £16950 for a 57 plate FR, I pointed out that having paid £15550 for mine plus the £5950 they wanted to change, I would have paid £21450 to drive it away,that I could havebougt onefor far less than that when I bought mine, that I would have a second hand car and that I would have lost £4500 on a car that was defective from new - maybe all they wanted to do was sell be a car at top forecourt price and give me bottom book for mine (which is by the way immaculate, just 14k on the clock and unmarked) they would have made a few grand on each end of the deal. Callme a cynic but once I said all I wanted was my car fixed they lost interest.
I bought my Leon 2.0TDi Stylance Sport on 28th July 2006. It is a fantastic car and I was very pleased with it, until the weather changed in October 2006, on wet days and frosty mornings I found that the windscreen would be OK when I got in the car but whenI started the engine and moved forward it would be covered with so much condensation that the blowers would not clear it (I waited 10 minutes one day and it was not even starting to clear) the rear view mirror mists up and there is condensation running off the chrome of the interior door handles.
Since then (18 months ago) the car has been in and out of the dealers, they have had it for a total of 7 weeks and have still to find what is wrong with it.
On frosty mornings there is sometimes more ice on the inside of the windscreen than the outside and I have to use a scrapper to move it.
The aircon unit was found to have a crushed pipe and the windscreen was found not to be properly sealed - both faults were rectified but the condensation problems continued.
I noticed that the sound insulation under the bonett had mould growing on it and the insulation on the bulkhead was hanging off with mould and a crystal growth on the inside of it, also, I noticed that the velcro type material on the top of the inside of the rear door seals is always soaking wet. I checked every Leon on the dealers forcourt and all seals were dry.
I wrote to the MD of the dealership detailing the history, gave him photos of the mould and two 10 minutes videos that I had made of the screen becoming impossible to see through and the blowers being unable to clear it, I stated that althoug the problem seemed to be coming from under the bonet that the rear door seal issue needed to be addressed and that my main concern is that as the car has had moisture in it from new and that with the mould growing behind the bullhead insulation - I am worried that moisture will damage the electrical components/systems at sometime inthe future (possibly when the car is out of garentee)
The dealership replied that they would have the car in and reseal the plastic piece at the windscreen edge of the bonett as that is their latest guess at the root cause of water ingress, they would also look at the door seals, replace the under bonett insulation, remove the bulkhead insulation, investigate how far water had penetrated, make good and replace the insulation with new(Phew! - still with me I hope as we are reaching the good bit!)
So, gave them my car 2 weeks ago and told them I would not accept it back without a written garentee that all faults were fixed.............. I phoned half way through last week for an update, the MD told me that as far as he was concerned the car was fixed and that he had used it during the last weekend to make sure I responded that I was not happy that he had used my car, without my permission, for a runabout, that I did not mind a road test but to use it to take the wife and kids shopping etc was not acceptable, he became rather terse stating he couldnt see why I was 'becoming objectionable' (his words!) as he was fully insured (your views please!) He eventualy offered to have the car cleaned/valeted and refuelled.
And finaly - I collected the car on Saturday, the door seals had not been looked at (The son of the MD - sales- and thier "master technician" both looked at the soaked state of them and agreed that there is something wrong)
The bulkhead insulation had not been looked at, the above gentlemen were both in agreement that this points to a potentialy serious problem for the future
And - Joy of Joys - The car was dirty inside and out with the fuel light flashing.
So to sum it up, if you buy a car from H*bin of B*ury and have any problems -They wont fix it
They will use your car as a runabout, get it dirty and use your fuel.
Yes, I did speak to the MD today,his response? that there is nothing wrong with my car, that his son and the "master tecnician" did not knowwhat they are talking about!!!!!!! and that that I go to another dealer!!!!!!!!!!!
Looks like big words with SEAT UK and trading standards in the morning.
Buy another SEAT? - I would rather remove my own B*ll bag with a blunt spoon !!!!!!!!!!
Forgot (in my anger) to include that
The dealer did suggest, during the 2 weeks they had the car, that if I wanted to change it they would offer me a 'special deal'. It was
They would give me £11000 for mine if I would pay them £16950 for a 57 plate FR, I pointed out that having paid £15550 for mine plus the £5950 they wanted to change, I would have paid £21450 to drive it away,that I could havebougt onefor far less than that when I bought mine, that I would have a second hand car and that I would have lost £4500 on a car that was defective from new - maybe all they wanted to do was sell be a car at top forecourt price and give me bottom book for mine (which is by the way immaculate, just 14k on the clock and unmarked) they would have made a few grand on each end of the deal. Callme a cynic but once I said all I wanted was my car fixed they lost interest.
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