Email support is free for all registered users of VCDS and VAG-COM. Live telephone support is now fee based since we have added 3 techs in the last 3 years and something has to defray the cost of having them on the phones.
Our plan is that software updates will be free for life. Economic conditions may require us to change that policy at some point but for now, we continue, as we have for 12 years, to offer free software updates. Few, if any, other
diagnostic tool companies offer free updates.
For those who have supported Ross-Tech in this thread, thank you. Ross-Tech appreciates that you value our work and what we provide to the Vdub community world wide. That you appreciate the effort it takes to build and support such a tool we take as a high compliment.
At times in this forum I have been guilty of ranting against those who buy the clones of our product and tell us it does no damage. I rant because it does damage to my livelihood and my ability to take care of my family. But, as I will be censored by the moderators in this forum if I start to rant, I will not do so.
However, I hope the moderators will permit me to share an opinion:
Morally, each of us has to decide what our path should be. If there is no wrong to buying illegal copies of someone's work, then I guess one can choose that path. In this world, there no longer seems to be an absolute right or wrong - we have decided right and wrong is relative. What is right for one is not necessarily right for another. I don't share that view, nor do I share the view that no one is harmed by the sale or purchase of illegal copies of a product. I believe we are all harmed because our moral code continues to erode. Where will it end?
Moderators: you can ban me if you choose......