Usual stuff, a tiny but of plastic snaps and they want you to spend hundreds on the whole assembly.
The parcel shelf on the ST pulls back and clips into place. To release it again you press the back end of the shelf down, it makes and clicking sound and is free to slide forward. Our shelf has been temperamental, sometimes it doesn't want to release. On Saturday morning I pressed it down a bit harder, trying to get it to release, and with a bang the plastic pins that engage in the slots in the boot trim snapped.
These are small pieces of plastic that just pop into the ends of the metal tube that stiffens the shelf. The Seat solution? Buy an entire new parcel shelf assembly! Used ones cost about £100 on eBay, I haven't priced a new one yet but It'll be a LOT more than £100 I'm sure. I spoke to both the parts guy and the service manager and neither of them could offer another solution. The parts are not listed separately.
So I'm looking at £100 at the very least to replace two small plastic pins. Epic. The guys at the dealership are looking into it but they didn't sound hopeful.
Warranty doesn't cover things like this, I feel it should. I didn't press the shelf that hard. My opinion is that the pins snapped because they're too thin and hollowed out, simply not strong enough for the job. Also, the reason the shelf was sticking is that the plastic springs that hold the shelf extended are breaking free. This is a very common fault apparently so if your shelf is playing up look at those. The plastic springs should be parallel to the shelf. If they sag into the recess or are loose at all they are on the way out.
The parcel shelf on the ST pulls back and clips into place. To release it again you press the back end of the shelf down, it makes and clicking sound and is free to slide forward. Our shelf has been temperamental, sometimes it doesn't want to release. On Saturday morning I pressed it down a bit harder, trying to get it to release, and with a bang the plastic pins that engage in the slots in the boot trim snapped.
These are small pieces of plastic that just pop into the ends of the metal tube that stiffens the shelf. The Seat solution? Buy an entire new parcel shelf assembly! Used ones cost about £100 on eBay, I haven't priced a new one yet but It'll be a LOT more than £100 I'm sure. I spoke to both the parts guy and the service manager and neither of them could offer another solution. The parts are not listed separately.
So I'm looking at £100 at the very least to replace two small plastic pins. Epic. The guys at the dealership are looking into it but they didn't sound hopeful.
Warranty doesn't cover things like this, I feel it should. I didn't press the shelf that hard. My opinion is that the pins snapped because they're too thin and hollowed out, simply not strong enough for the job. Also, the reason the shelf was sticking is that the plastic springs that hold the shelf extended are breaking free. This is a very common fault apparently so if your shelf is playing up look at those. The plastic springs should be parallel to the shelf. If they sag into the recess or are loose at all they are on the way out.
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