This message is coming up on the car screen (Cupra Born 2023) when trying to connect to Cupra Connect. Has anyone experienced this and how did you resolve it?
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Cupra Connect 'blocked' by fleet operator
- Thread starter Holders of Congresbury
- Start date
Try to set the privacy to minimum then make an attempt to restore the factory settings of the infotainment system.
Failing that, contact the cupra connect team and have them remove the fleet administration and reset the system.
Failing that, contact the cupra connect team and have them remove the fleet administration and reset the system.
Thank you. Unfortunately the Cupra Connect team don't appear to be able to help us to remove the fleet block. We will try the reset you suggest.
Well the similarity is to where update rights have been taken away from office computers where they dont want you messing about with them and you get group updates administered by the administrator. No second Tuesday of the month in the evening hitting update. Probably doesnt help but a flags been set so you can't get into it. Whether you can turn that flag off yourself is probably debatable via a reset. Might be done on the ID of the unit. This one is going to be an interesting one to watch.
Do you want to send me the VIN and I'll look into it?
Used image recognition on that screen and Googled it. Google AI says:
If you want to regenerate it and follow the AI links then its this:
I updated that link above so the paste went in correctly. You got links on where it's taking the AI answer from. Probably correct since it's straightforward for AI
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Saying that AI answer might not reveal totally where it's getting the information from. I see there is a workshop tag that affected some SeatCupra posters in the past where the car showed it was in the "workshop". Some dealers stumbled with trying to sort that one out, others didn't. My research training.
If you want to regenerate it and follow the AI links then its this:
I updated that link above so the paste went in correctly. You got links on where it's taking the AI answer from. Probably correct since it's straightforward for AI
.Saying that AI answer might not reveal totally where it's getting the information from. I see there is a workshop tag that affected some SeatCupra posters in the past where the car showed it was in the "workshop". Some dealers stumbled with trying to sort that one out, others didn't. My research training.
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As you can see AI used us (including this page) as a source for the answer, including the original screenshot
I know 
. It's going to be a central toggle that dealers or Fleet managers needs to flick. Don't think a simple reset in the unit will work myself. I wondered whether this was what James was hoping to see from the VIN. Question is when do they become a Fleet car, after leaving the factory not a build code. So there will be some Connect services management function. The AI answer suggested out of connect services contract so if second hand you could find you got a locked down car where the contract needs to be renewed. It could ofcourse just be a scrambled byte in the unit that flicks the switch to make the unit think its got a Fleet car. Where the reset comes in. Privacy setting important. Never play the hiding game. It will get you in the end.
Just adjust the Privacy setting as said, factory reset although they can create more issues than solve. Then its the toggle. You'd think the workshop toggle which can get set may be somewhere near the Fleet managers toggle in screens ?. But then a Fleet manager wouldn't want a dealer playing with that so perhaps thats well away from what a dealer can do. A nose around that. Then it's an upward referral to the experts in MK.
The joys of mib2 no issues like this and no ethernet back bone
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. It's going to be a central toggle that dealers or Fleet managers needs to flick. Don't think a simple reset in the unit will work myself. I wondered whether this was what James was hoping to see from the VIN. Question is when do they become a Fleet car, after leaving the factory not a build code. So there will be some Connect services management function. The AI answer suggested out of connect services contract so if second hand you could find you got a locked down car where the contract needs to be renewed. It could ofcourse just be a scrambled byte in the unit that flicks the switch to make the unit think its got a Fleet car. Where the reset comes in. Privacy setting important. Never play the hiding game. It will get you in the end. Just adjust the Privacy setting as said, factory reset although they can create more issues than solve. Then its the toggle. You'd think the workshop toggle which can get set may be somewhere near the Fleet managers toggle in screens ?. But then a Fleet manager wouldn't want a dealer playing with that so perhaps thats well away from what a dealer can do. A nose around that. Then it's an upward referral to the experts in MK.
The joys of mib2 no issues like this and no ethernet back bone
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Was there any head way made on this ?. AI has gone self fulfilling now as search engines do telling you, that you are the only person with the issue giving you solutions on the thread as the answer now which arent known solutions yet. The links it gives, give nothing. Probably, all in some technical note not published.
One for @James_R reckon it's a dealer thing that they have to unlock. James working in a dealership knows the secrets....
Or @East Yorkshire Retrofits know the secrets. The thread went quite so I assumed we were not in the inner circle of it's operational secrets. I always say if you get fed up with one dealer change dealer. Probably needs a dealer super tech... they have a name (master tech) talking to Cupra UK's tech guy and work out what needs to be done.
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The OP is a dealership so they may have resolved the issue but not updated the thread.
I was never sent the VIN so couldn't look into it further.
Finding out who the fleet management company was would be the key here. The system could be locked at the backend.
I was never sent the VIN so couldn't look into it further.
Finding out who the fleet management company was would be the key here. The system could be locked at the backend.
Probably Cupra HQ could override the fleet management company if they knew it was a valid sale. Perhaps we'll see more of this as they get sold on secondhand with locked down systems if not sorted out. It is a bit like office computers, locked down, where you dont get admin rights, heaven forbid. As a management consultant I would go and find IT to sort it out. Time costs money, so any delay costs them. I got preferential treatment.
Yeah I've no idea. I would have expected Dealers to have the ability to do this prior to a sale. Call the Cupra Arnold Clark near me and the service dep didn't have a great deal of info on it other than bring it in to us and we can look at it. Cupra's live chat support was also rather useless and just sent me on a email trail.
Well I think it is worth. Certainly if it's an EV with the remote controls. The cars are designed around connect services these days only if you live in a country where the service isnt available you wouldn't be getting software updates over the air, map updates or radio icon updates.
Removing the current primary user is part of the used vehicle preparation, remove them and reset the infotainment system.
I like the connect features, the remote access feature has saved me a couple of times.
I like the connect features, the remote access feature has saved me a couple of times.
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