Cupra Connect prematurely expired

[LetsForment]

Hi,

In Jan this year I renewed for a test, paid the £59 - and the connect app worked fine till the 29th of April. Something happened on the 30 th and the car data stopped updating. Now the phone app tells me that the subscription head expired.

Only noticed it a week ago tracking down why my electric cost was high for the last week. Turns out the car isn't being controlled by the octopus side because they too can't see the car online.

Trying to chase this down with cupra, but just wondering if anyone else has had this problem?

 

[Tell]

Reckon that's one for customer services at Cupra. Have you got the little Octopus box

Meet the Octopus Home Mini

The Octopus Home Mini is a brand new, cutting-edge bit of tech that makes understanding your energy usage easier than ever before.

octopus.energy

That feeds the real time data into the Octopus app. Gets rid of the delay of consumption and the meter sending the data to their systems a day or so, so you can audit yourself what's going on rather than wait in real time. Don't have an EV but solar so can check what's happen more timely.

 

[LetsForment]

I don't have the mini, no. But I use the bright box app. Not real time but it gets me the data the next day.

There is clearly a problem with the cupra connect in my case as the cars just not sending any data out. Taking to cupra over email is super slow

 

[Tell]

Purple mini box is free takes the data off the smartmeter like the IHD monitor and then sends it back via WiFi / internet too Octopus and that comes back instaneously to the Octopus app or associate Octopus apps Watch / Compare. It skips the smartmeter data system and passage of data which takes 24 hours.

Feels like a phone call to Cupra Customer services. It could be your telematics box is broken. Depends whether you are getting some data or no data. Out of contract you get some data like those firmware updates but pass on how you check whether you are getting some data or no data. Like a modem flashing light of home systems ?. Might be a screen. @East Yorkshire Retrofits might know. Perhaps it needs a dealer to check.

The other thing that's worth a try and you read on boards is to disconnect the battery for 5 minutes. Then reconnect. That causes all of the systems to reboot but you might have to retrain the windows so one touch works on open and close. That one could be a wild shot but may be confused logic.