Model Year 23/24 Cupra Warranty - battery not included!

[Delanor]

My Formentor has a 3 year warranty the 12 volt battery is faulty and will not retain a charge and the stop start system was disabled due to the faulty battery, I booked it into the Cupra dealer in February but whilst there they expected me to wait for several hours whilst they charged the battery as a check but I couldn`t wait that long, then a short time later my Formentor went in for service they had the vehicle for 2 days they charged the battery and said it was a good battery I pointed out that the battery does accept some charge but quickly loses it whilst the vehicle is stationary, they were not interested I returned home with my Formentor and I continually have to charge the battery and the stop start system was still disabled, I contacted Cupra Customer Service they also were no help at all it is fairly obvious that as the warranty on my Formentor by now expired 3 weeks later they had decided that it was in their interest for the battery to be replaced at my cost once the warranty had expired!

I have come to the conclusion that a Cupra is just an expensive Seat now!

 

[Railwayman]

I have to say that Cupra service is very hit and miss unfortunately and I should think this is the same for most dealer networks. I do think that a register of dealerships where forum members have received excellent customer service would be worthwhile. We know the poor ones (Johnsons Preston would be mine) but a list of good ones (Cox’s Blackpool for me) would be very useful. Something the forum leadership could consider? Nothing controversial, just a list of dealerships that have offered great customer service.

 

[tracktoy]

We know the poor ones (Johnsons Preston would be mine) but a list of good ones (Cox’s Blackpool for me) would be very useful. Something the forum leadership could consider? Nothing controversial, just a list of dealerships that have offered great customer service.

Not used it (as I use VAG Specialist or Track Focused garages) but you can leave reviews on the Dealers section (top bar)

so if you select dealers, Select search dealers, keyword Preston and Johnsons, then you have the option to leave a review.

 

[East Yorkshire Retrofits]

We’d be happy to take a look at this for you

There may be other things at play here aside from a weak battery

 

[Delanor]

I bought my 6 month old Formentor from Marshall Cupra of Leicester, they agreed to service it but didn`t I had to complain to Customer Service and I had to get it serviced locally, their Salesman had forged my signature on the Sale Invoice as I had part exchanged my other Formentor and that I had completed the sale of the new one when I hadn`t, It went into Listers Cupra Worcester for a service they used 5w-30 engine oil instead of the recommended 0w-30 oil as "it is the same oil" according to their factory trained "Technician" they didn`t cancel the service indicator and didn`t enter the service in the digital service record, I have just had a service at Listers Cupra of Coventry they decided a knackered battery was a good battery, they did a vehicle visual health check and on the work sheet it was noted that at 3 years old the brake fluid was tested as satisfactory, the DSG gearbox and 4wd Haldex transmission were both due a service but didn`t do it so ignored the 3 year service schedule on all 3 counts, they didn`t address the fact the Stop Start System was no longer working and acknowledged the "Panoramic Sunroof was noisy and needed some "special grease" on the seals but didn`t have any grease - "you will have to book it in again when we have some grease in stock!"

What a complete shocking shower for Cupra dealerships, I spoke to Cupra Customer Services on various items but to be honest the response was one of couldn`t care less!

With regard to the brake fluid, DSG box, Haldex transmission and Sunroof as it is out of warranty in 4 days I would prefer it is serviced correctly so I`ll do it myself!

 

[Delanor]

We’d be happy to take a look at this for you

There may be other things at play here aside from a weak battery

Thanks for the offer but too far away!

 

[Delanor]

After a recent complete failure to achieve some assistance from a Cupra dealer and Cupra Customer Assistance due to a defective battery which should have been covered under the terms of the warranty I sent this email to the Cupra customer service assistant which had been addressing the problem and this email was then totally ignored!

06754957 - Feedback on the battery health assessment

Dear Ms As****

Just to inform you that now due to necessity I have purchased the requirement of a replacement battery for my Cupra Formentor and the necessary OBD2 scanner equipment required to re- register the battery detail, in addition I will shortly be making an appointment with my local branch of Halfords in order to have the brake fluid, the DSG gearbox and the Haldex 4WD unit serviced as required by Cupra on the 3rd year service as your Cupra dealer although noted by them that on the GOOD HEALTH CHECK that these items were due to be serviced they couldn`t manage to complete this part of the 3rd year service schedule when my Formentor was recently presented for service by them!

Thank you to yourself and the supplied CUPRA UK ASSISTANCE in connection with this matter which unfortunately amounted to nothing but “totally useless” in this case for this customer!

This is I am afraid just another case of a great car sadly let down by the manufacturer and its 2nd rate dealerships!

Thanks for the assistance!

Regards
DKW.

 

[James_R]

I'm sure the highly trained staff at your local Halfords will be a welcome change to those at your local dealership...

 

[Delanor]

Don`t panic Halfords is the last place I would take any car of mine for service considering they didn`t even have the equipment to change the battery correctly LOL and I only use main dealers whilst my car is under warranty or as a last resort if I cannot complete anything myself, failing that by using my local garage who are very competent unlike the local Seat/Cupra main dealerships after using Leicester, Worcester and Coventry I wouldn`t return to any of them, I could say I wouldn`t pay them in tap washers but after some considerable thought I decided I would pay them in tap washers!

As regards the incomplete brake fluid, DSG and Haldex service not a problem as soon as I have the time to complete that it will be my next little job!

I don`t know what it is but I find these days it is difficult to get anything done efficiently on a car eg Seat/Cupra Worcester just a simple service they had Ow 30 Oil listed on the job sheet and 5w 30 on the invoice, their excuse, they are the same oil, they neglected to cancel the service reminder correctly and then I discovered they had also neglected to complete the digital service record so out of the task set for them for a simple service they didn`t manage much of it correctly? apart from the £457.99 charge for unwittingly letting them loose on my Formentor!

Having bought 2 Formentors now I was initially under the impression they were marketed as an upmarket vehicle now I realise with regards to their dealers they are just an expensive Seat model which is a shame as I really rate the car in most respects, would I buy another on the basis of my experience of their dealers - I doubt it!