Model Year 25/26 Travel Assist Recall

[mrsB]

I have a 2025 Cupra Formentor vz2 and it was recalled for “travel assist” sensor.
It would intermittently come on and off whilst driving. It went into not my local Arnold Clark for this one day recall on 25th June and it’s not made it back out.

Apparently the update of the sensor failed and has rendered the car completely unusable. According to both AC and CUPRA it needs a full new control unit.

My problem is CUPRA are not able to tell me when this part is available, they have had it since 25th of June and i have no estimated time frame of when i am getting my car back .
Does anyone else have this problem or anyone else waiting on this part and been given a time frame ?

Thanks

 

[Bahnstormer_vRS]

I'm not able to answer your questions, but are CUPRA keeping you mobile in the meantime?

Guy

Sent from my Galaxy S25 Ultra using Tapatalk

 

[mrsB]

CUPRA weren’t they said they didn’t have anything to give me and after complaints to higher up in AC they eventually gave me another car and wanted to charge me £12 per day for it but had to fight that as well.

 

[James_R]

I dare say it will be having the 90Z1 software update suite.

100% not your fault or problem that the update failed and it's the brand's duty to keep you mobile in this instance.

Have you spoken with Cupra customer care to raise this issue?

 

[mrsB]

I dare say it will be having the 90Z1 software update suite.

100% not your fault or problem that the update failed and it's the brand's duty to keep you mobile in this instance.

Have you spoken with Cupra customer care to raise this issue?

it needs a full new control unit, which apparently they do not have in in country. the car is immobile.

yes i have been on at them for 10weeks for updates which they wont give me or an ETA of when the part is available so i can get my car back. just wondering if anyone else had to get a new control unit and how long they waited or if they are in the same position do they have an ETA of the part.

 

[James_R]

The car will have lots of control units fitted. When parts are on back order it's unfortunately a waiting game as to when they will become available.

 

[trew]

I have a 2025 Cupra Formentor vz2 and it was recalled for “travel assist” sensor.
It would intermittently come on and off whilst driving. It went into not my local Arnold Clark for this one day recall on 25th June and it’s not made it back out.

Apparently the update of the sensor failed and has rendered the car completely unusable. According to both AC and CUPRA it needs a full new control unit.

My problem is CUPRA are not able to tell me when this part is available, they have had it since 25th of June and i have no estimated time frame of when i am getting my car back .
Does anyone else have this problem or anyone else waiting on this part and been given a time frame ?

Thanks

That's terrible - and it's also very bad that you've had to fight just to get a 'courtesy' car. Fingers firmly crossed for you - hope your car gets fixed very soon. Keep us updated?

 

[MATT RILEY]

Back order parts is usually 7 to 10 days, what ECU has failed?