Model Year 21/22 2022/22 - Cupra Repair bill update - Goodbye

[Cvpra]

Well, this pinged like a microwave today….

Car is 3yrs old Aug/22.
DSG V2
15,500MILES
Driven like Ms Daisy
Car purchased from Cupra dealership June 2024 with 2yr additional warranty to 2026.

1. Maximum Engine speed 3000rpm
2. Error: Drive System. Please visit workshop
3. Oil Sensor Faulty
4. Stop Start not working

Car was serviced mid August this Year (2weeks ago) by Cupra Oldham who undertook oil change and infotainment update (ver1988 / smaller icons).

Took car back to them today to be told DIAGNOSTIC CHECK to be done - earliest October!

Courtesy car can only be given when it goes in - so what happens now? Do I drive it with all these fault codes / do without and have no car?

Then was advised they would plug it in - found approx 14x other fault codes.
Advised as this is a ‘wiring issue’ unlikely be covered under warranty?

How can that be? I get tyres brakes etc wear n tear but the absolute core of a car especially Formentor is the electrics.

Logged a complain with Cupra uk however not convinced anything will be done.

Advised there will be £180 diagnostic fee to be paid if it transpires it’s not a warranty issue - how can 14x error codes including the above codes NOT be warranty?

Anyone else had this?

 

[James_R]

Unfortunately, wiring is not covered under extended warranty plans offered through VWFS or Opteven. It's on their list of exclusions in the policy handbook.

Not ideal at all, but often not explained when the plan is applied to a vehicle.

 

[Cvpra]

Going to buy a Costco size tub of Vaseline in readiness then.

Now have to debate still using the car to drive to work with all these errors.

Car will be sold as soon as this is sorted.

 

[Tell]

Well the Formentors do show a lot of errors on VCDS type of scans which was reported way back when they first came out. Previous platforms you only get a few. Dealers dont seem to clear them now, so they build up. On my Ateca, look at them and clear them. You get to know what they are, least on the Ateca eg. Rain covering front assist etc. Bus errors, door open. Formentor so many more, more interesting. Dealers also dont clear the errors after creating them during service. Part of the anarchy that came in with the MQB EVO platform, they dont bother to clear them down on the non MQB Evo platforms.

On using the car with errors on the Ateca has a colour coding system on the display screen on whether you can still drive it. Check the manual. Others probably know on here.

You could always be a devil and try clearing them yourself if you have a device and see whether they dont return. Obdeleven, you get number of times, when it appeared etc.

 

[Cvpra]

If it wasn’t under warranty I would probably oBD11 it but it’s just a farce if they try and say wear and tear on wires!

Got 10days before I send it in for the diagnostics. Will post up the result when it comes, if it doesn’t set fire to itself in the meantime!

 

[Cvpra]

So…..surprise surprise Cupra will not pay out despite the used warranty ‘all components’ cover Cupra gave me when I bought the car.

So basically ANY wiring/electrical fault that occurs outside of the manufacturer warranty WILL NOT be covered.

Like selling a computer with warranty and saying anything electrical will not be covered is an absolute joke.

Ive attached the invoice for the work carried out - the part costing £7.75 and a total repair cost of £208.20.

I complained through Cupra UK who were absolute waste of time and I attach a copy of their reply.

Also just to confirm there is still ongoing electrical problems, interior light coming in, electrical noises randomly sounding, front assist…….



Goodbye Cupra

 

[James_R]

Sudden component failure is covered but wiring isn't considered a component in it's own right.

At least Lookers didn't nail your hat on too hard for the repair.

 

[Cvpra]

There are inherent common electrical problems with Cupra’s which are well documented here and elsewhere.

On a three year old car to have wiring issues that are classed as wear n tear is beyond me and a complete excuse for poor build quality.

If that £200 fixed the issues I’d half accept it but it hasn’t as there are still a load of issues and it’s a case of waiting for another error fart to come on the screen and £200 at least to fix.

Nice car ruined by poor quality and sh!t customer service.

Of note my Dash Cam recorded the comments of their service department, with laughs and giggles of ‘not another wiring issue’.

 

[James_R]

I don't recall wiring being classed as a wear and tear item, it's just excluded from the policy.

Yep, it's not great at all.

 

[serdar_18fr]

Formentor was the first model that Spaniards had developed mostly on their own and I guess it showed that they have a long way to go.

 

[Tell]

MQB Evo platform you have to look at the reliability of all of those in the Vag group. Think some of the issues were down to just in time thinking. After diesel gate they had to turn a profit quickly so connected cars was suppose to enable this. I dont think they can reprogramme other systems remotely other than the infotainment system. I may be wrong thou.

They changed the bus in the cars with MQB Evo which added to the difficulties but these were across all systems within the car. The Golf 8 on the MQB Evo platform had it's fairshare of issues but it's how you resource fixing the issues. Cupra were a bit slow at fixing the issues. The SOS fault was getting fixed on all models except Seat / Cupra. You could see that on the boards at the time.

Any owner needs to get all warranty work done. Those that pass the car on without getting the issues fixed dump the issues onto the new owner. Quite a few original Formentor owners sold the cars in desperation in the first two years or so. How the board lost some of it's moderators.

 

[James_R]

The early MK8 Golf was rife with software issues, the wiring problems seem to be a purely Spanish occurrence.

 

[Tell]

Rodents . Wrong flavoured wiring. Cable runs, grommets whatever.

 

[James_R]

Just really badly put together.