Airbag Warning Light - Garage Are Trying it On - Help!?

[Jerry*]

Hi there,

I bought my LCR 225 from a local car dealer last week and before I picked it up they said they would sort a few jobs out for me. One of the probs from the test drive was that the airbag warning light was on the dash. They said the would look at it for me and when I came to pick the car up the light had gone out and all was fine.

Anyway, within a couple of days the airbag light was back on and when I called the garage to say that I wanted them to have another look at it they said, "Sorry mate but the basic warranty we provide only covers you for gearbox and engine."

I said that the airbag problem existed on the test drive and that they promised to sort it. Within a couple of days of driving it away the problem returned suggesting that they had not actually cured the problem in the first place.

The garage bloke then said, "We plugged the car into our computer and reset the warning light and so its fixed, if its come on again then it obviously something new and you're not covered for it - These cars are buggers for airbag warning lights coming on!"

I told him that it was clearly the same fault and merely resetting an error code on the ECU wasn't the correct way to fix the problem and that I would be down to discuss the matter shortly. He said I'd be wasting my time as I wasn't covered for it fixing.

I've a good mind to speak to trading standards about the matter but does anyone else have any opinions on what I should do?

J

 

[adiohead]

they had a verbal agreement to fix the airbag light problem.

have you spoken with the manager of the garage?
do you have any witnesses to the agreement? (not that you need it, but it'll help).
or have it in writing?

if they don't sort it out after speaking with the manager then get it fixed at a dealers, and sue the garage for the costs using moneyclaim online.

report it to trading standards too.


ps. have you tried the airbag key in the glovebox? or is it a malfunction?
oh, and check fuses!

 

[Jerry*]

Yes, I did have a verbal agreement that they would fix the airbag problem with the salesman I originally dealt with. The bloke who was trying it on was the site manager.

Surely they can't let a vehicle leave their forecourt that is unroadworthy?

I wonder if they are a little miffed because they agreed to MOT the car before I picked it up and it ended up costing them 3 new tyres!

Its funny though, how did it pass the MOT if the airbag light wasn't fixed properly? Or did they conveniently reset the airbag light just before it was MOTd?

I'll look into this moneyclaim site.

Thanks!

J