So there I was at 07:00 this morning all excited after waking up knowing that I was due to pick up my brand spanking new Boc from SMC Windsor, but little did I know what was in store...
I got to the stealers little after 10:00 and there she was, all white and shiny sitting on the forecourt, I went in and did the customary paperwork etc and even went out and had a quick look around her; certainly no glaring imperfections, everything seemed to be in order and I went back in and signed to say that I was happy with it and paid the balance on my card, what a mistake!
I'd only just left the forecourt and gone 100, maybe 200 yards down the road when my Girlfriend said "what's that?" and pointed to 3 rather large scratches on the dash where the sun was shining, at this point I wasn't really sure what to do and so I sharply turned back around and drove straight back onto the forecourt. I went back in and told the salesman who came out and had a look and said "oh I'll have to get our trim guy to look at that" whilst picking flakes of plastic off the dash! As he did this I noticed even more scratches appearing on the dash which I also pointed out to him, I then thought that I best have another look around and by this time a chap with a digital camera and the manager had turned up, I then found a black scuff mark running along the edge of the driver's side door that looked as though it had been opened into something, a chip out of the rear of the bonnet and worst of all the black and white paint on the front bumper had bled into one another!
Added to the fact that the dash trim already looked as though a football team had been tap dancing on it I was not happy, and after several offers of various repair options I turned round and said "I don't want it", the salesman was clearly not very happy with this and started having a bit of a strop, this was after he'd successfully polished out the scuff on the door. My Girlfriend and I went back into the office and awaited the salesman. He came back in and said "so if I can get the dash and the bumper repaired do you want it?" I had begun to very politely say "to be honest no I don't" when he cut me off and said "do you want it or not, yes or no?" "I've got to ask haven't I" "If you don't want it say no" in rapid succession and fairly aggressively. I confirmed that I wanted a new Bocanegra and would have a red one if necessary as long as it had bluetooth and the convenience pack, but affirmed that I would not be paying for the paint.
I've been given 07 plate Altea which I have been using since PX'ing my old Leon FR a couple of weeks back which quite frankly is a pile of scrap, the interior is filthy though the drive is ok. I just felt the need to vent, am currently awaiting a call to see what's going on, as it stands they have my old FR, my money and have given me a courtesy car with a £1500 excess!
...![[:@]](/forums/styles/seatcupra/oldforumsmileys/furious.gif "Furious [:@]")
I got to the stealers little after 10:00 and there she was, all white and shiny sitting on the forecourt, I went in and did the customary paperwork etc and even went out and had a quick look around her; certainly no glaring imperfections, everything seemed to be in order and I went back in and signed to say that I was happy with it and paid the balance on my card, what a mistake!
I'd only just left the forecourt and gone 100, maybe 200 yards down the road when my Girlfriend said "what's that?" and pointed to 3 rather large scratches on the dash where the sun was shining, at this point I wasn't really sure what to do and so I sharply turned back around and drove straight back onto the forecourt. I went back in and told the salesman who came out and had a look and said "oh I'll have to get our trim guy to look at that" whilst picking flakes of plastic off the dash! As he did this I noticed even more scratches appearing on the dash which I also pointed out to him, I then thought that I best have another look around and by this time a chap with a digital camera and the manager had turned up, I then found a black scuff mark running along the edge of the driver's side door that looked as though it had been opened into something, a chip out of the rear of the bonnet and worst of all the black and white paint on the front bumper had bled into one another!
Added to the fact that the dash trim already looked as though a football team had been tap dancing on it I was not happy, and after several offers of various repair options I turned round and said "I don't want it", the salesman was clearly not very happy with this and started having a bit of a strop, this was after he'd successfully polished out the scuff on the door. My Girlfriend and I went back into the office and awaited the salesman. He came back in and said "so if I can get the dash and the bumper repaired do you want it?" I had begun to very politely say "to be honest no I don't" when he cut me off and said "do you want it or not, yes or no?" "I've got to ask haven't I" "If you don't want it say no" in rapid succession and fairly aggressively. I confirmed that I wanted a new Bocanegra and would have a red one if necessary as long as it had bluetooth and the convenience pack, but affirmed that I would not be paying for the paint.
I've been given 07 plate Altea which I have been using since PX'ing my old Leon FR a couple of weeks back which quite frankly is a pile of scrap, the interior is filthy though the drive is ok. I just felt the need to vent, am currently awaiting a call to see what's going on, as it stands they have my old FR, my money and have given me a courtesy car with a £1500 excess!
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