Important Information: Discontinuation of the erWin Webshop for Private Customers

[Tell]

Erwin seems to be doing the dirty. I got this email today:

>>
Dear erWin User,

We would like to inform you that, as of 18-12-2025, the erWin Webshop will no longer be available to private customers but exclusively to business customers.
Of course, you may continue to use your active flatrate subscriptions until the end of their contractually agreed term – even beyond the above-mentioned discontinuation date.
Should you have any questions, please contact our support team at https://seat.erwin-store.com/erwin/showRequestSupport.do .
Thank you for your understanding.

Kind regards,
Your erWin Team SEAT/CUPRA

erWin Online | SEAT S.A. |

seat.erwin-store.com

<<

 

[tracktoy]

Thats very sad, one of the few places to get good reliable information about our motor.

 

[Chris Bartram]

I got this email too, very disappointing. I remember before online access the hooky copies of manuals available online, and I thought it was a step forward to have an official, reliable source. It seems like a very backward step and I wonder what dodgy workarounds will exist.

I've got a mind to buy a short subscription again and download all the bits I think I might need.

 

[Tell]

Well you can currently register as a business user which gives you more information that has been withdrawn at the minute. The build codes against the VIN was moved into the business user area. The question is the rates in the future I guess for that. I have already down loaded all the PDFs for the two Seats we have at the time of purchase. It is a retrograde step taking away technical information for those that want to maintain their car correctly, cross check dealer information and carry out any work they want to do themselves,

 

[Chris Bartram]

It is a retrograde step taking away technical information for those that want to maintain their car correctly, cross check dealer information and carry out any work they want to do themselves,

Indeed. I don't know if they hope this might drive more people to the franchised dealers, but I haven't used a franchised dealer since the early 2000s and have no intention of doing so.

Since EU law says they have to make it available to the trade, why not private individuals? The Erwin platform has made a modest amount of money from me over the years, for essentially no additional cost to them.

 

[tracktoy]

Seen this on VCDS forum, responce from erwin on why they are closing access

And just to add to this the same thing is applied in Australia, but that is because (if the web has got it correct) in Australia you cant provide technical documents on Electric vehicles except to qualified experts, so Erwin just turned off the feed.

 

[Tell]

We'll all have to become sole traders then.