Jenkins & Pain Repair Shop In Dover - Info. Urgently Needed.

[Dark Andrew]

Hi, I need some advice urgently. My Exeo has just taken a major hit in driver's side door and rear passenger door - luckily no-one was hurt but my poor car is in quite a bad way. My insurers have arranged for it to go to Jenkins & Pain in Dover to be repaired tomorrow and I'm after some reassurance that they'll do a good job. I've looked up their website and they seem to be OK - but will they use genuine SEAT parts and if not how do I go about making sure that either they do or that the repair is carried out by some one else who does? I've phoned my insurance company and due to the fact that it took nearly six hours to be recovered, by the time I was able to phone them for an indepth conversation, they'd all gone home (my previous calls were all along the lines of "Help, I've just been hit!" and "the recovery vehicle isn't here yet, how much longer will it be?").

Cheers.

 

[Irksome]

No idea who they are, but obviously your car has to be repaired using genuine parts - make sure you get a copy of the bill 'for your records' that they are going to send to the insurer, and make sure there are no problems when you collect it.

Don't rush them - let them take their time (within reason) to do a good job.

 

[p lancaster]

Hi I have just repaired my Exeo after a bump and ins approved parts there are not that many arround i had to buy genuine parts the only thing i gould get was after market light and ft pannel but the cost of genuine was a very sim price so i put genuine on dont worry i am a painter by trade sometimes independent bodyshops are better than dealerships it is all down to the staff happy= staff happy customers
best wishes phil

 

[tony323ci]

If the accident was not your fault you can demand it goes to Seat main dealer

If it was your fault you can still demand it goes to main dealer but insurance company may expect you to stump up the difference in price from there approved repairer

 

[Dark Andrew]

The guys picking it up had a look at it and said that in their experience it would need two new doors (driver and rear passenger), new sill and the "B" pillar would need straitening. They thought it would take between 7 and 10 days so for the time being I'm having to drive around in my wife's Kia Rio. I spoke to my insurance company, the workshop carrying out the repairs and to a SEAT dealer (but not my local one because last time I took a car there to be repaired they made a complete hash of it) and in the end decided to go with the insurer's repairer - they check out as a very professionsal outfit, using genuine parts and completing work to a very high standard.

 

[p lancaster]

Hi what is the details of you car and damage year miles and has any air bags gone off as it might be written off due to costs if the airbags have gone off it has cost me over 3k to fix mine that had a very light front corner and that is without labour just parts
i am pleased no one was hurt
phil

 

[andycupra]

its funny how people say demand it goes to a dealer.. i know of no dealers that do such repairs, (there might be some but none that ive been to)
They will just send it to a place such as its going to anyway.
as well as dealers being incompetant

 

[Dark Andrew]

its funny how people say demand it goes to a dealer.. i know of no dealers that do such repairs, (there might be some but none that ive been to)
They will just send it to a place such as its going to anyway.
as well as dealers being incompetant

That's exactly how I figured it in the end, they've got far better facilities than any local dealer and, as I posted earlier, my past experience with my local dealer is such that I wouldn't entrust them with anything like this.

 

[p lancaster]

i find that independent bodyshops are better as it is in thier best interest to do things right as they have more to loose than dealers who feel they have to provide a service because the manufactuer says they have to provide a set service to customers. if you were local i would have inspected it for you when you collected it as i am one of the people whe belives that things should be done to a quality and not a price
phil

 

[p lancaster]

Hi how did you get on with the repairs to the car
phil

 

[Dark Andrew]

It's still being done - TPS had to get the parts shipped in from Germany and they only arrived this week, I'm hoping for it to be done by the end of next week. To be honest though, it's better they
take their time to do it properly than for them to rush it only for me to reject it and send it back.

 

[p lancaster]

if parts are from tps they will be genuine vag parts that is a step in the right direction
don't put them under to much pressure to finish it to quickly
a rushed job will never be a good job corners are to go around and not to be cut which happens when you rush jobs
best wishes phil

 

[Dark Andrew]

Got a text this afternoon, my car is ready to be returned tomorrow. Fingers crossed it's all OK, if it's not I'll be sending it back.

 

[Dark Andrew]

Well my Exeo came back on Wednesday. They dropped it off at my place of work and on first inspection all the repair work looks to have been carried out very well. There was a little problem with some finger prints on the light grey roof liner but when I phoned them they couldn't have been more apologetic and came out the next day to sort it. All in all, I've been quite impressed with Jenkins and Pain, they have kept me up to date with the progress via text messages and when I have phoned them they have always been very professional and very helpful but all of that would count for nothing if the quality of the repair wasn't up to scratch but, so far, that seems to have been carried out to an equally high standard. Obviously I've only had it back for a few days so I need to see how things settle in but there are no visible join lines, no rattles and all the doors and panels line up as they did when new.

 

[p lancaster]

brilliant i am pleased you are sorted
phil

 

[Dark Andrew]

I've just noticed a problem with how they've re-installed the roof gutter strip; it's not been seated correctly (so that rather than being a flat trench that runs along the length of the roof it is instead leaning over at an angle) and the seal has been pinched in one place above the rear door. Is this easy to sort out myself (ie. removing the strip and re-seating it) or is it something I'm going to have to take back to get them to sort it out? I have a feeling (by looking at pictures I could find on the internet) that to remove the strip involves undoing three nuts that are secured on the inside and can only be undone by first removing the headliner from inside the car, unless anyone knows different.

 

[Dark Andrew]

I've just pushed the strip back into place along the length of the roof and all seems to be OK - is it just a push fit or should it be fixed more permenantly, from underneath perhaps? Thinking about it in a bit more detail, I'm guessing that the strip wasn't pushed down properly and water got underneath it which froze in the recent cold weather causing it to "pop" out of the trench in which it sits.