I believe the answers were in my first post.
I have been openly told by customer that he has been slipping the clutch which is why the clutch was blue, this is classed as USER ABUSE, although it is now being denied. The
problem was fixed after fitting other parts to the car, again something I was told over the phone.
As for the T&C - I would like to point out that Awesome, Jabbasport, Turbo Dynamics, Regal etc etc etc offer no warranty if a car has been used on a track etc etc. What you will find if you call them (I would also like to point out same with us) IF your car has been used on track and there is a
problem we will try our best to
help. IF it turns out that the fault is down to something caused by user abuse then no warranty is offered.
Now, we have already changed this clutch once under good will (this part everyone seems to be forgetting) the first time it was changed there was nothing wrong with the clutch, same as this time. We cannot keep offering a warranty on parts that have NO faults. Even SACHS Germany has reported no faults and I am sure that SACHS know what they are looking for.
If it was damaged in fitment, the pressure plate would have been bent - this would have been picked up by SACHS and there would have been a vibration in 1st-6th and reverse taking up drive. It is VERY strange that the clutch only vibrates in reverse as a clutch does not know what gear it is in and regardless of gear it will make no difference on pedal feel/vibrations, again also pointed out by Mike at CBP.
As agreed with Paul we will put the tuned file back on his car for him, but we feel after this post and not pointing out all the facts it has been VERY unfair.
I would like to say that this is my last post regarding this issue on this thread.
Mike