Reliable charging with Octopus IOG and Zappi?

[SkysTheLimit]

It seems this Cupra *really* doesn't like working with Intelligent Octopus go. It aways takes the first charge that Octopus send though, but if the schedule changes and Octopus turn the charge off, the car will just show "Error" when Octopus turn it back on again. This leaves the car at best only partially charged.

This isn't an issue with the wife's Peugeot, Octopus can turn the charge on and off multiple times in the evening/overnight without any issues at all. The Cupra will only ever take the first charge presented to it, after that, it needs to be physically unplugged and re-plugged to get it working again.

The Zappi wall box is on the latest firmware etc.

I really don't want to set it to behave as a regular "dumb" charger and schedule from within the car itself, or link the car to IOG instead of the Zappi as the wife's car won't benefit from the cheap rate when that's charging (other than the fixed overnight hours after 23.30). Any suggestions how to get this working reliably?

 

[DiscerningBell]

It seems this Cupra *really* doesn't like working with Intelligent Octopus go. It aways takes the first charge that Octopus send though, but if the schedule changes and Octopus turn the charge off, the car will just show "Error" when Octopus turn it back on again. This leaves the car at best only partially charged.

This isn't an issue with the wife's Peugeot, Octopus can turn the charge on and off multiple times in the evening/overnight without any issues at all. The Cupra will only ever take the first charge presented to it, after that, it needs to be physically unplugged and re-plugged to get it working again.

The Zappi wall box is on the latest firmware etc.

I really don't want to set it to behave as a regular "dumb" charger and schedule from within the car itself, or link the car to IOG instead of the Zappi as the wife's car won't benefit from the cheap rate when that's charging (other than the fixed overnight hours after 23.30). Any suggestions how to get this working reliably?

I've just had the same issue with E.ON and Zappi, wanted to start early next day in morning so can set off with warm battery. Tried to also start using wifi early this morning but kept timing out, wifi was a bit off and on. Had to manually disconnect and restart, the Zappy also required '+' key to start, so may have been in some kind of error state.

 

[SkysTheLimit]

I've been given a workaround that seems to work so far.

* Remove the Zappi from the Octopus account, and wait 20 minutes.
* Re-add the Zappi, but tell Octopus you've got a Polestar 4 LR (which has a 100kwh battery)
* When setting the schedule, tell the app you need 100% charge by 4am.

Octopus will then give you a massive block of time (more than enough to charge the 59kwh battery on the Born) in one block, especially if you plug in the car during the evening.

 

[SkysTheLimit]

Interesting that this has been an issue since 2020... https://myenergi.info/vw-ev-s-and-eco-t2447.html

 

[Tell]

I've pinned the thread in case this is the solution it comes up on other Cupra EVs on the board... they might see it. Moans about Octopus cutting short their charging etc.

 

[Tell]

Google gave me this today as something I might be interested in. I share if Google didnt decide you should know about.

The UK’s largest energy supplier has created its own EV charger | The Verge https://share.google/gPI5MNJoBzTUZCU3x

Octopus intend to supply their own charger later in the year. Might be the missing bit to sort out the reliability issue in charging with Octopus tariffs.

 

[SkysTheLimit]

Problem is that the issue isn't with the charger, it's with the car not fully complying with IEC standards. IOG works 100% reliably on every other car we've tested it with at our house, using the same charger.

Changing the charger likely won't make the slightest difference, and I'm certainly not paying another grand to replace I charger I only had installed 6 months just to see if it does resolve it.

I've been battling with Cupra customer services for the last month over this, and even when presenting them with evidence on my side that it's not Octopus or Zappi, including linking them to forum threads all over the place showing issues with multiple different charger brands and suppliers across most of the VW range, the best I get from them is "speak with Zappi Charger or Inteligent Octopus", even though I've already done that just to humour them. They don't even know the names of the other providers so I have almost zero confidence they even know what the issue is to be honest ...

 

[Tell]

Did your work around solution work thou that you posted above ?.

I guess for Octopus they have decided to take out another random variable. They have a car business also so probably know about the idiosyncrasies of the cars and chargers. Decided they would do their own . Possibly good for their profit margin. The automated nature of charging at the optimum time is their selling point, so they probably get enough complaints from their customers and buck passing.

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