Can't believe that no-one has offered this information, Seat Customer Care should be perfectly capable of initiating a complaint procedure in response to the web form, a 'phone call, an email or a letter, equally !
Though email is easiest I'd tend to write a letter. Nice to have a "document" to show the court when you have to take it further, as their preferred response is to "fob you off" in my experience. I think the web form doesn't even allow attachments.
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