westec

audi270

Guest
I thought i would share with everyone my experiences with the company westec in newport southwales.
It all started when i first my got my cherished audi s3 about a year and half ago. i paid them a visit as they are local to see what they do, they said they were audi and vag specialists. about a week later i had problems with my car not starting so i thought they are probably the best so i took it to them. everything was fine they said they needed the car for about 2 weeks and it will be sorted so i thought no problem. now 1 month passes by and my car hasnt even been touched and they kept making excuses saying theyre waiting for parts etc. then another week later i thought id go there to see how things are. as i turn up i see my car has been vandalised and been broken into, wheels are missing window smashed and much more. i spoke to them and they tell me theyve had a break in and acted like theyve been trying to get hold of me i was pissed as i only just paid 10 grand for an immaculate car. they said they would recover everything and sort it out fairenough. then another month goes by and eventually i get the car back but to cut it short lots of bullshit in between saying this and that was wrong with turbo engine etc. i then paid them and left.
now a few months ago in easter i took my car there had no choice because there was a slight ticking noise on acceleration happening they said no problem its the exhaust gaskets i thought ok sort it out ill be back. i come back and the idiots have managed to snap the bolts and say ill have to leave it over easter i was pissed again as i needed the car but oh well. a week goes by now 2 weeks later i go there and now they tell me my turbo was knackered which was bull because i can work on cars myself and know it was fine. i realised they were trying to rip me off just like they do to plenty of others who go there by talking crap. i told them put the car back together and il pay u and take it away. instead they refused to put it back together and said just take it away with driveshaft, exhausts, turbo off. i had plenty of attitude off them and words when im just a customer who went for a service trust me i was mad felt like doing a lot of things i know plenty of ppl but stayed calm so i left an towed the car away.
The car has been fixed now by a licensed technician by vw/audi over a month ago and is running perfect. this is what i was told the original ticking i had was just the timing belt tensioner damper. the damage caused by wetec was the following they snapped the exhaust manifolt bolts, turbo bolts and thread also damaged turbo return oil pipe. i was told by vw/audi whoever worked on the car did not know what they were doing and ruined everthing for no reason. the reason they originally told me my turbo was knackered was so i pay for a new one because they ruined the threads where the bolts go.

now i really look after all my cars as im an enthusiast and i would never recommend anyone to go there as they have had other customers cars broken into and ripped plenty of ppl off i have heard.

sorry for the long post i thought id post this as i know everyone here look after there cars. Their address is:

Westec Performance
Unit 10 Leeway Court
Leeway Industrial Estate
Newport
Gwent
NP19 4SJ
 

777cupra

Active Member
Jan 12, 2007
448
0
Buckinghamshire
I think you shoud take you case to trading standards people like that should not be allowed near cars! sorry to hear you had such a bad time
 

Andrewmk4gti

Guest
Why did you take your car back to a company for a second time when the first time you were there they messed you around and your car was vandalised. Doesn't really make sense.
 

wild willy

Full Member
Aug 4, 2003
2,323
0
Wales
Thanks for the heads up mate. Thats so out of order.
Who put the work right for you.
p.s. welcome to the site.
 

jok0212

Newbie
Mar 18, 2006
90
0
i know this is no where near as bad as yours. placed an order from westec over a month ago two weeks after they sent me an email saying the order has been shipped, now coming up to third week on shipping there's still no sign of my order.
 
Feb 1, 2007
1,293
0
gloucester
they sound like a right bunch of piss takers , grant must be ripping a lot of people of to be driving a new shape m3 , they have had that golf in there for a couple of years havnt they , the r32
 
Feb 25, 2007
657
0
stroud
they sound like a right bunch of piss takers , grant must be ripping a lot of people of to be driving a new shape m3 , they have had that golf in there for a couple of years havnt they , the r32

defo mate they are vag experts yeah right i would not take a pram to them
its seems the welsh boys only get looked after every one else gets stiched up


NICE ONE WESTEC :ban:
 

RobM

Back from the dead...
Sep 27, 2006
4,982
3
Southampton
Rob, i said NOT the first bad report ive heard

Ah, sorry dude. But I still stand by what I said.... perhaps I've had my head in the sand, or just not been paying attention to westec (they aren't anywhere near me) but I've only heard good things about them up until now.
 

jok0212

Newbie
Mar 18, 2006
90
0
anyone know whats happening with westec, are they still open?? tried calling them but the line is dead or have they changed their number?
looking to get my money back from them, ive been waiting over 6 months for my order and still no sign. and theres no point emailing them cause they never reply, thought i might call them one last time before getting solicitors involved.

cheers
 
SWANSWAY CUPRA Dealership