Hi,
Had a big experience with seat this christmas, rather than write it up I will paste the email which has been sent to seat from my father, havnt had much of a reply yet but hey, Im not giving up hope!
Mike
--------------------------------------------------------------------------------------------------
Dear Sir,
Im writing to complain about the appalling service I have received from your dealer Bartletts Seat in Hastings, East Sussex in regards to a series of problems encountered with my Seat Leon FR 150.
On the 1st November 2007 my car was taken to Bartletts Seat with the problem of faulty brakes on the vehicle. I clearly explained that new pads had been fitted to the car and that the pedal had suddenly developed a lot of un-needed travel thus resulted in dramatically reduced braking power.
The car was dropped off at the Bartletts dealership late in the evening in which we was assured a simple bleed of the brake system will fix the problem. This was done at a cost of 127.41 and my son Michael Allam picked up the car the following evening under the promise that the cars brakes were in full working order.
The car had travelled approximately 70-80 miles since collected from Bartletts when smoke began to pour out of both the front wheels, after a few phone calls later and a visit by the RAC the car was towed back to my house, and then towed back to Bartletts.
After a lengthy discussion with Bartletts we was informed that the master cylinder in the car had failed and that we would also need to replace the callipers too, would be in the region of £800 upwards and was assured that the pads fitted were the correct ones and not the cause of the problem. Luckily for myself I have a fair bit of mechanical knowledge and was aware that this is a rare problem and thus consulted a third party garage with whom my previous cars have all gone through who also came to the conclusion that this wasnt the problem.
I then had the car, at my expense removed from the Bartletts garage and taken to Whatlington garage who immediately spotted that the wrong brake pads were fitted even though Bartletts tested the brakes and then checked them again a second time and found them to be correct both times! Through the error of Bartletts not spotting this mistake on both occasions it resulted in further damage requiring new discs and pads all around the car, at my expense costing 329.40 for the servo and 294.82 for the discs and pads.
Im completely disgusted with the lack of service received from Seat UK and can only worry about how such an important aspect of a car can be left to a trial and error approach, surely brakes are an essential aspect to the car?
To add salt into the wound, the 127.41 when the car was bled also included the cost of a new master key and reprogramming of my radio key, when my son collected the car the radio key failed to work, we found this to be the battery inserted the wrong way! When explaining this to Bartletts I was laughed at and told not to be silly.
What I fail to understand is how a servo can fail on a car less than 3 years old and be deemed to be a non warranty item. This escapade has cost me well over 750 in parts & labour, 18.50 in train fare for work each day the car was off the road plus I no longer have any valid breakdown cover as my allowance was used moving my car around. All this for a simple problem which SHOULD have been spotted in the first instance!
As you can imagine this has been an incredibly stressful, painful experience costing me well over 1000 for a simple brake pad change! I would like to be assured this is not going to happen again and wish to know what you plan to do to try and rectify this problem and keep my faith within Seat. I travel well over 30,000 miles a year and if I have to encounter this every time I need a service, brake change or even a new key I really cannot comprehend keeping the car.
I would appreciate a prompt reply to my sons email address at ****@****.*** and I trust that you will take the correct actions to restore my lost faith. If need be I can post this as a signed letter however I was unable to find a postal address on your website.
Due to the nature of this complaint I would ask that all communication is kept between emails and letters so I am able to keep copies of all correspondence.
--------------------------------------------------------------------------------------------------
Dear Mr Henderson,
Thank you for your recent email below detailing the issues you have experienced with the braking system on your SEAT Leon (RJ05ZSO).
Please be advised that we are in the process of investigating your query and will respond to you as soon as possible.
If in the meantime we can be of any further assistance, please do not hesitate to contact us on our Freephone Customer Service line 0500 222222 during our office hours of 8.30am - 5.30pm Monday to Friday.
Kind regards
Michael Cook
SEAT Customer Service Advisor
--------------------------------------------------------------------------------------------------
Dear Sir,
This has been well over a month now since your last communication back to myself, can you please give me any information on the progress of this complaint. I believe this to be the upmost importance to yourself as the braking system on any vehicle to me is a fundamental part of the safety system and its ludicrous to believe a large seat endorsed garage could happily release a car with faulty brakes.
I would like to make it clear that this problem has made me use up all my RAC call outs and any further brake downs or problems will mean I have a charge of around £150 rather than being covered which is of great concern to me due to the large milage I do a year (70-100 miles a day).
Im hugely disappointed that your company was unable to problem solve the brakes on my vehicle but a small non specialist garage could detect and fix the problem within hours! Please get back to me asap with some idea of the progress being made, I have attached all original correspondence below for future reference.
Many thanks
Keith Henderson
--------------------------------------------------------------------------------------------------
NO REPLY FROM SEAT
--------------------------------------------------------------------------------------------------
Hi
Please can I have an update on the situation at hand? this is the second email since this reply as my first has seemed to have gone unanswered. I would appreciated some form of communication from yourself as to the status of this complaint.
Kind Regards
Keith Henderson
--------------------------------------------------------------------------------------------------
Had a big experience with seat this christmas, rather than write it up I will paste the email which has been sent to seat from my father, havnt had much of a reply yet but hey, Im not giving up hope!
Mike
--------------------------------------------------------------------------------------------------
Dear Sir,
Im writing to complain about the appalling service I have received from your dealer Bartletts Seat in Hastings, East Sussex in regards to a series of problems encountered with my Seat Leon FR 150.
On the 1st November 2007 my car was taken to Bartletts Seat with the problem of faulty brakes on the vehicle. I clearly explained that new pads had been fitted to the car and that the pedal had suddenly developed a lot of un-needed travel thus resulted in dramatically reduced braking power.
The car was dropped off at the Bartletts dealership late in the evening in which we was assured a simple bleed of the brake system will fix the problem. This was done at a cost of 127.41 and my son Michael Allam picked up the car the following evening under the promise that the cars brakes were in full working order.
The car had travelled approximately 70-80 miles since collected from Bartletts when smoke began to pour out of both the front wheels, after a few phone calls later and a visit by the RAC the car was towed back to my house, and then towed back to Bartletts.
After a lengthy discussion with Bartletts we was informed that the master cylinder in the car had failed and that we would also need to replace the callipers too, would be in the region of £800 upwards and was assured that the pads fitted were the correct ones and not the cause of the problem. Luckily for myself I have a fair bit of mechanical knowledge and was aware that this is a rare problem and thus consulted a third party garage with whom my previous cars have all gone through who also came to the conclusion that this wasnt the problem.
I then had the car, at my expense removed from the Bartletts garage and taken to Whatlington garage who immediately spotted that the wrong brake pads were fitted even though Bartletts tested the brakes and then checked them again a second time and found them to be correct both times! Through the error of Bartletts not spotting this mistake on both occasions it resulted in further damage requiring new discs and pads all around the car, at my expense costing 329.40 for the servo and 294.82 for the discs and pads.
Im completely disgusted with the lack of service received from Seat UK and can only worry about how such an important aspect of a car can be left to a trial and error approach, surely brakes are an essential aspect to the car?
To add salt into the wound, the 127.41 when the car was bled also included the cost of a new master key and reprogramming of my radio key, when my son collected the car the radio key failed to work, we found this to be the battery inserted the wrong way! When explaining this to Bartletts I was laughed at and told not to be silly.
What I fail to understand is how a servo can fail on a car less than 3 years old and be deemed to be a non warranty item. This escapade has cost me well over 750 in parts & labour, 18.50 in train fare for work each day the car was off the road plus I no longer have any valid breakdown cover as my allowance was used moving my car around. All this for a simple problem which SHOULD have been spotted in the first instance!
As you can imagine this has been an incredibly stressful, painful experience costing me well over 1000 for a simple brake pad change! I would like to be assured this is not going to happen again and wish to know what you plan to do to try and rectify this problem and keep my faith within Seat. I travel well over 30,000 miles a year and if I have to encounter this every time I need a service, brake change or even a new key I really cannot comprehend keeping the car.
I would appreciate a prompt reply to my sons email address at ****@****.*** and I trust that you will take the correct actions to restore my lost faith. If need be I can post this as a signed letter however I was unable to find a postal address on your website.
Due to the nature of this complaint I would ask that all communication is kept between emails and letters so I am able to keep copies of all correspondence.
--------------------------------------------------------------------------------------------------
Dear Mr Henderson,
Thank you for your recent email below detailing the issues you have experienced with the braking system on your SEAT Leon (RJ05ZSO).
Please be advised that we are in the process of investigating your query and will respond to you as soon as possible.
If in the meantime we can be of any further assistance, please do not hesitate to contact us on our Freephone Customer Service line 0500 222222 during our office hours of 8.30am - 5.30pm Monday to Friday.
Kind regards
Michael Cook
SEAT Customer Service Advisor
--------------------------------------------------------------------------------------------------
Dear Sir,
This has been well over a month now since your last communication back to myself, can you please give me any information on the progress of this complaint. I believe this to be the upmost importance to yourself as the braking system on any vehicle to me is a fundamental part of the safety system and its ludicrous to believe a large seat endorsed garage could happily release a car with faulty brakes.
I would like to make it clear that this problem has made me use up all my RAC call outs and any further brake downs or problems will mean I have a charge of around £150 rather than being covered which is of great concern to me due to the large milage I do a year (70-100 miles a day).
Im hugely disappointed that your company was unable to problem solve the brakes on my vehicle but a small non specialist garage could detect and fix the problem within hours! Please get back to me asap with some idea of the progress being made, I have attached all original correspondence below for future reference.
Many thanks
Keith Henderson
--------------------------------------------------------------------------------------------------
NO REPLY FROM SEAT
--------------------------------------------------------------------------------------------------
Hi
Please can I have an update on the situation at hand? this is the second email since this reply as my first has seemed to have gone unanswered. I would appreciated some form of communication from yourself as to the status of this complaint.
Kind Regards
Keith Henderson
--------------------------------------------------------------------------------------------------
Last edited:
![[:@]](/forums/styles/seatcupra/oldforumsmileys/furious.gif "Furious [:@]")
