Your opinions please!

[Shminkypinky]

Hi there. I took delivery of a 2019 290 Lux in Mystery blue with full leather, keyless and charging dock from Evans Halshaw last week.
Car is in very good condition. Interior is perfect, externally there a few light scratches as expected and the alloys are good. I know these cars are driven hard so expect a bit of wear and tear after 2.5 years. However rear brake pads and discs need changing by the looks of them and Evans Halshaw are not being very responsive to my request. I have to book in at a local one for an inspection which they can't do until 15th Sept.
I have until Tuesday to send back but am very reluctant due to the hassle!
V5 transfer and awaiting payments etc....
Car has done 11,900 miles and I only have a receipt for a service carried out in June by Evans Halshaw. I have rang Seat who have no record of a service. However its only done 12k miles so may not have been done?
Question is, should I be concerned? Car was priced in my price bracket and similar ones listed at places like Motorpoint, Arval, Cazoo and Cinch are 1.5 to 2k more. There is nothing locally to me either.
Evans Halshaw say the brakes would have passed the min requirements and my concerns are cosmetic, but there is scoring and 4-5mm of pad left only.
I am in 2 minds to get the brakes done and get a service.
What would you do. Should I be worried by anything. I am concerned about the validity of the manufacturers warranty?
Thanks in advance.

 

[Cupra622]

If its 2.5 years old it should've definately had a service whether its on long life or time and distance surely, I thought max interval is 2 years....... My car has the same mileage and the front and rear brakes still look brand new....

 

[Shminkypinky]

Guess its been driven a bit harder or you are very careful? Do you know if there is anyway of checking on the car like the VW's to see about servicing?

 

[Cupra622]

You can go into the menus and check when next service is due but its just an indicator and doesn't actually confirm a service has been done. Equally if could've been serviced outside of Seat and the online record not updated.....I don't drive around crazy all the time if that counts as careful then I guess I am . I got rid of my last car at 80k miles and the rear discs and pads didn't need doing.... What's the history on the car, was it company lease?

 

[Shminkypinky]

You can go into the menus and check when next service is due but its just an indicator and doesn't actually confirm a service has been done. Equally if could've been serviced outside of Seat and the online record not updated.....I don't drive around crazy all the time if that counts as careful then I guess I am . I got rid of my last car at 80k miles and the rear discs and pads didn't need doing.... What's the history on the car, was it company lease?

Private owner looking at it.

 

[martin j.]

4 or 5mm of pad material is approx 50% life left, how bad is the scoring? Would a roughing off the pad surface be enough to make the clean the discs? Really poor prep, I would have the the disc surface was clear before you picked up the car.

 

[rafletcher]

It’s £1500 cheaper than anything else you can find. Keep it and take it to an independent garage and get the pads and discs changed if you’re concerned. I suspect it’s that the rear discs haven’t had much use, and have been stood a good while during lockdown. Rears won’t (or shouldn’t) wear our before fronts.

 

[Cupra622]

I'd not worry about the discs.... The lack of service history though......... .

 

[Shminkypinky]

I'd not worry about the discs.... The lack of service history though......... .

Yes this is my concern too. It had one in June but I am not sure before that although its low mileage. Might have it serviced at Seat to be safe?

 

[SRGTD]

Yes this is my concern too. It had one in June but I am not sure before that although its low mileage. Might have it serviced at Seat to be safe?

If the car was first registered in 2019 and was on variable / flexible servicing, then AFAIK the first service is due at the sooner of 20k miles or two years. That would explain why it’s only had one service - at two years old. If it was serviced at a Seat dealership or an independent Seat specialist who has access to Seat’s on line servicing system to update the digital service record, then you can ask the dealer for a print out of the car’s service history, although this is unlikely to show much more information than the receipt you already have for the service carried out in June this year.

With VAG servicing details all now held digitally, IMO its even more important than ever to keep receipts of all servicing and maintenance work so you have a historical record of work carried out on the car which could be useful when the time comes to sell the car.

 

[Shminkypinky]

If the car was first registered in 2019 and was on variable / flexible servicing, then AFAIK the first service is due at the sooner of 20k miles or two years. That would explain why it’s only had one service - at two years old. If it was serviced at a Seat dealership or an independent Seat specialist who has access to Seat’s on line servicing system to update the digital service record, then you can ask the dealer for a print out of the car’s service history, although this is unlikely to show much more information than the receipt you already have for the service carried out in June this year.

With VAG servicing details all now held digitally, IMO its even more important than ever to keep receipts of all servicing and maintenance work so you have a historical record of work carried out on the car which could be useful when the time comes to sell the car.

So would it be acceptable to go to 20,000 miles without a service?

 

[SRGTD]

So would it be acceptable to go to 20,000 miles without a service?

I think it largely depends on how the car is used, although modern oil technology means that cars can generally go for longer between services. Having said that, I‘m a low mileage driver and I always have my car’s service regime set to annual time and distance servicing.

My car’s a VW where there are two different service regimes; time and distance and flexible / long life. AFAIK Seat also have these two different service regimes too.

This is from a VW Polo brochure from a couple of years ago, and I dare say the same parameters apply to Seat cars, which are essentially the same or very similar under the skin to the equivalent VW model;

 

[Big Col]

the rear discs look like it's been sitting about for a while.

If an Italian tune up doesn't clean them up I'd look at getting them stripped and cleaned. It's common for the rear brakes on MQB platform cars to seize.

 

[Shminkypinky]

the rear discs look like it's been sitting about for a while.

If an Italian tune up doesn't clean them up I'd look at getting them stripped and cleaned. It's common for the rear brakes on MQB platform cars to seize.

Whats an Italian tune up?

 

[Big Col]

when nobody is looking, drive it hard using all the revs and do several big stops from 70 down to about 30. Get some good heat into the brakes.

If the brakes are OK and its just surface rust this should clean them up.

 

[Shminkypinky]

Update: Have spoke to Seat UK who have confirmed the vehicle was set to flexible servicing so 20,000 miles or 2 years for a service was required. It has evidence of a Service in July this year so 6 months over the time. They are unable to confirm that if I have a warranty issue whether it will be covered until the problem occurs. Should I be concerned?

 

[SuperV8]

Hi there. I took delivery of a 2019 290 Lux in Mystery blue with full leather, keyless and charging dock from Evans Halshaw last week.
Car is in very good condition. Interior is perfect, externally there a few light scratches as expected and the alloys are good. I know these cars are driven hard so expect a bit of wear and tear after 2.5 years. However rear brake pads and discs need changing by the looks of them and Evans Halshaw are not being very responsive to my request. I have to book in at a local one for an inspection which they can't do until 15th Sept.
I have until Tuesday to send back but am very reluctant due to the hassle!
V5 transfer and awaiting payments etc....
Car has done 11,900 miles and I only have a receipt for a service carried out in June by Evans Halshaw. I have rang Seat who have no record of a service. However its only done 12k miles so may not have been done?
Question is, should I be concerned? Car was priced in my price bracket and similar ones listed at places like Motorpoint, Arval, Cazoo and Cinch are 1.5 to 2k more. There is nothing locally to me either.
Evans Halshaw say the brakes would have passed the min requirements and my concerns are cosmetic, but there is scoring and 4-5mm of pad left only.
I am in 2 minds to get the brakes done and get a service.
What would you do. Should I be worried by anything. I am concerned about the validity of the manufacturers warranty?
Thanks in advance.

Regarding your brakes check out this thread: Seems there is a technical builtin for rear brake issue;

Sticking pads rear brakes. New Pads with different material available under WARRANTY tech bulletin

2018 leon Cupra R Only just found out about these. Tech bulletin from a few months ago. Already had a rear brake service to remove debris left by pads sticking to disc after getting wet or damp. had two sets of pads and new discs too. My dealer says they are happy to do the work under...

www.seatcupra.net

 

[SRGTD]

Update: Have spoke to Seat UK who have confirmed the vehicle was set to flexible servicing so 20,000 miles or 2 years for a service was required. It has evidence of a Service in July this year so 6 months over the time. They are unable to confirm that if I have a warranty issue whether it will be covered until the problem occurs. Should I be concerned?

Is the garage (Evans Halshaw) you bought the car from a Seat dealer? If so, then presumably the car was sold as a Seat approved used car and went through a multi point inspection (when the service history should have been checked by the dealer) and was sold with a warranty - I think the current warranty is 24 months for used Seats sold under the Seat Approved Used programme. If the car didn’t pass the multi point inspection then the dealer shouldn’t have sold it as an approved used vehicle.

If the branch of Evans Halshaw you bought the car from isn’t a Seat dealer, then presumably it was sold with some form of (12 month?) warranty rather than just the balance of the original three year Seat new car warranty (car serviced 6 months late in July which would mean it was first registered in Jan 2019 so there’d be around 4 months of the original warranty left). I’d expect Evans Halshaw to provide a 12 month warranty on ‘nearly new’ used cars they sell.

Either way, it’d be worth checking the small print in the warranty documents for your car to see what the position is regarding late servicing in relation to warranty claims. If a late service means a warranty claim would be repudiated by the warranty provider, then in your position I’d be speaking to the dealer and asking why they sold a car with a warranty you may not be able to rely on in the event of an issue. If this is what’s happened then hopefully Evans Halshaw will do the decent thing and honour any warranty claims for the duration of the used car warranty supplied with the car when you bought it. I’d be asking for confirmation this in writing.

 

[NicoleFRSport]

Seems like a lot of pad wear for 11k miles?

 

[Cupra622]

I asked a similar question about warranty when SEAT couldn't book my car in for a service as they were busy...... In my case they would honour it but they did say they normally work off within 30 days or 1000 miles of schedule to keep warranty......... The chap did then but it depends on circumstances etc..... So nothing concrete......