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Well one email, a phone call, no response to web chats and another email. So far I have got no response to this.Not doing very well with car purchases at the moment.
So my new Solarplexius rear blind arrived today after being stuck in Birmingham for 2-3 days - It literally got made and shipped from the Netherlands via Germany and to the Midlands in just over a day, but couldn't get here in less than 3 lol.
Anyway that is not the issue. I cam to fit it this afternoon. Checked the part was correct, placed in against the window to make sure it looked the right size. And then came to fit it.
Won't fit. Lots of swearing watching you tube where some guy just pops it in. More swearing. Walked away had a drink calmed down watched video again. Still won't fit.
Not happy. Anyway a little closer inspection of the video showed the car was a facelift, so fine, but it didn't have these extra tabs shown on the general instructions and on the actual part supplied. Double checked the part number it was correct. Checked the website the part was correct.
So went and dug out the rear blinds buried in my attic. Spot the difference...
View attachment 16134
Here is hoping they can send me the right part, as it seemed really good quality. Sadly this has now got dimples where I've been trying to get it to fit...
View attachment 16135
Well one email, a phone call, no response to web chats and another email. So far I have got no response to this.
Next step will be to open a dispute with PayPal![]()
Yeah I get things go wrong, I always say you don't know how good a company is until something goes wrong. So far they're not looking great. And although I want the right part, the lack of any acknowledgement is not looking good and making me think just to cut my losses.Just had to do the same for some outdoor lights I bought online. It seems some people want your money, supply you with incorrect or wrong goods then expect you to just accept it.
PayPal sorted it for me, hope they do for you too.
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Yeah I get things go wrong, I always say you don't know how good a company is until something goes wrong. So far they're not looking great. And although I want the right part, the lack of any acknowledgement is not looking good and making me think just to cut my losses.
Well they responded within 24 hours of me raising it with PayPal saying they would email/call by the end of the day. Just had a notification that I have another DHL Parcel coming from them, but still no other communication.When you can’t communicate with them by any means is a sure fire way that they are not interested.
Any company that goes above and beyond (or even does just what they should) is a company I’d use again.
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Well they responded within 24 hours of me raising it with PayPal saying they would email/call by the end of the day. Just had a notification that I have another DHL Parcel coming from them, but still no other communication.
If the part is right, its a good product (based on the quality of the wrong part), but customer service hasn't been so good so far. Which is a shame really.
Just hope the part is right, as the plastic sheeting that is stuck to the part was labelled to fit my car. So hoping they've not just lifted another one off the shelf without checking its right.