Can I take it back?

[eddiel34]

When I was having problems with the fitting of the rear bumper, the general manager of the garage offered me a complete reversal of my deal which Consumer Advice told me he was under no obligation to do so.

I was within my rights to ask for a new car if they couldn't fix the issue but not my money back. After three attempts they got it just about perfect. The reason he wouldn't offer me a new car was, he said, because the new car would have the same issues.

In the end I accepted the car with a cheque for £700 compo.

Unfortunately for yourself you will have to go through the procedure they have in place. All I can advise is that you do not get bored with the process. Relax and stay calm. Definitely get SEAT customer care involved. One person will be assigned to your case and he will act as go between for you and shouldn't let the dealership BS you.

Good Luck! You will love the car.

 

[stuartsjg]

Is the car financed through a seat finance company?

If so, particularly with a PCP, a faulty car is worth less than the loan amount, finance company's dont like this cos if you stop paying and they reposes the car then they have a shortfall.

You may be able to get onto them and see if there is anything they can do. This may be more so PCP (contract) as opposed to HP (loan).

You could also write to both the seat finance company, the dealer and seat, giving them 30 days notice that you are suspending payments (not stopping - you would still owe them the money, you would still need to give them the back payments) until the car is fixed as you believe not repairing the car is illegal and you do not wish to fund an illegal activity.

You could find out what the seat part number is, ring a random dealer and ask for a part and estimated delivery time - use this hopefully positive info against your dealer.

The other thing is just walk in give them the keys and walk out (and home unless you arrange a lift). Say its all yours and stop paying.

Stuart

 

[Bozboz]

I've just sought some advice on a similar matter:

On Friday I part exchanged my MK II FR for a Ford C-Max. 5 minutes after driving it out of the dealer's car park it got stuck in nuetral and I was left stranded on a 90 degree bend in the road. The AA patrol who recovered me diagnosed the fault as a worn lateral gear selector cable (a bit worrying in a car that has apparently only done 10,000 miles!).

Anyway, today I rang my motoring association's legal helpline (this was the CSMA, but I'm sure that the likes of the AA and RAC etc offer similar services to their members). I was told that under the Sale and Supply of Goods Act, cars, whether new or used, should be of satisfactory quality and fit for purpose; and that I was perfectly entitled to demand a refund.

I not sure if I'm going down the refund road yet, but it's something in my armoury when I speak to the dealer tomorrow!

 

[stuartsjg]

Another organisation who is very good is the Citizens Advice Bereau.

A few times ive known people who have paid for professional advice then found that CAB can help for free.

Worth a try

 

[Taipan]

stealers have had my car for a week now and still havnt found the problem with the stereo
They reckon its an electrical problem thats related to the MFD.
My cars in bits with no solution on the horizon
Spoke to the citizens advice and they said I should demand its fixed in the next 7 days or give me a new car. Really cant see SEAT going for that one
They also said it IS fit for purpose because it can be driven but if you heard the noise (loud) coming from the speakers you really wouldnt want to drive it. Gave me a headache after 20 mins

 

[stuartsjg]

Speak to your insurance company,
Ask them what would happen if you had an accident due to severe distraction caused by a persistent loud noise from the audio system due to a fault with the car.

I would imagine they would advise you not to drive the car as there is an increased risk of having an accident.

You can them tell the dealer that you insurance company has advised you that car is not safe to drive as it increases the chance you have an accident caused by a distraction.

Probably a long shot, but you never know. Perhaps even if you tell the dealer this without even speaking with your insurer.

Stuart

 

[Fl@pper]

I don't know these later ones very well mind but i'm guessing the display is part of the instrument cluster assy ?

BWJ (240ps) engine?? 170mph speedo ??

if i'm right on that above then there is 2 types depending on pr code of the car as both state multi function with check package

PR-9Q1 - no stock on backorder but expected delivery listed of approx 5-7 days supposedly

PR-9Q2 - 2 in stock

*edit*

PRCode: 9Q1 = multi-function indicator/trip computer
PRCode: 9Q2 = multi-function indicator/on-board computer with check control

 

[Gezz]

The dealers are wrong with that last one, when you pruchase any car which is brand new under the sale of goods act it should be free from any defects whatsoever.
I quote: -

"Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

• Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.

• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.

• If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty).


Basically with something as expensive as a new car (£20k) it should be free from all defects and for the first 6 months it is up to the dealer to prove the faults were NOT there at the point of sale, not for you to prove they were there.

I think generally if you don't reject the car in the first 2 weeks then you've not much chance unless its on finance.

If the dealers cannot repair the car either immediately or within a reasonable time (or at least be able to say when they can repair - which it seems like they can't with you) then they should offer you either current market value for your car or swap it for a similar car ie age and mileage, at no cost.

I'd print off the whole of the sale of goods act and take it with you to the delaers next time you go and get what ever response they give you in writing and take ot from there.