I’m sorry to hear of your problems that ultimately lead to you cancelling your order.Although a different Model I have too ordered the Cupra Ateca C&S (no confirmed build date ) again before the 29th Dec date, the spec on that car has changed to the VZ system and Dealer cannot confirm what model i will be getting although it is still being shown as C&S on the system his last words in email were Cupra could change spec ?? and to be honest i do not personally want the blue interior as the VZ2 is the only option similar to C&S it also loses the Beats etc, I do not want to get to March and the wrong car is delivered as not sure what options would be for rejection, So with regret i have cancelled order as dealer are totally radio silent , I know it is a lockdown but they furloughed the Cupra salesman so no one with knowledge to talk to as the other guys do not have his knowledge, and i feel it should not be up to us to contact anyone as we are buying from the dealer, and if they are trying to Launch Cupra this is not the way to go ?? they could have kept him in the showroom even if just answering the phone ??
I think I will likely have to end up doing the same unless they can find me a vehicle that has the electric tailgate.
My dealer has been excellent to be fair and I have a great relationship with the sales manager. The issue is Cupra as a brand and they’ve really got off on the wrong foot considering they are supposed to be a premium brand.