So, after asking a few questions on here, doing a lot of reading etc, I ordered the bits last week to replace my standard headunit with a improved one. I hunted around and struggling to find something in my price range settle on the JVC KW-AVX720. According to the JVC website, it played DVD, divx, CD's and had a removable facia - everything I wanted.
Friday it arrived, I unpacked and fitted it that night. It took me 4 - 5 hours, being new to this, I had all the correct cables, the canbus, the fakra aerial adapter and the replacement facia. All went well and I got it in without a hitch, even managing to get the factory bluetooth working via the aux socket
After a bit of messing, ready to go in I thought, right, out with the radio, take it in the house. But I couldn't figure out how to remove the facia. In the end I emailed JVC and the retailer.
This morning I got an email from the retailer stating the facia WASN'T removable... I checked the JVC website and they'd edited their webpage (see link above, and note even NOW its still wrong 3 lines from the bottom) as a result of my email, but never bothered to contact me. I was annoyed - obviously. But having printed a copy of the page, and saved a copy to my pc... I knew I wasn't mistaken. All I could think was "I spent all that time making it work and now its not right!"
Long story short - after speaking to JVC on the phone who stated they might be able to do something, hinting at upgrade to the higher model, and crediting the amount to the retailer - they asked me to get the retailer to call them - thats where it all went even worse.
From that point on JVC wouldn't talk to me because I wasn't the retailer, and the retailer wasn't seeming that interested because it wasn't their error. I was stuck in the middle. Even when I called JVC back later, and explained I wasn't getting anywhere - all I was given was the address to write a letter to (which I've done).
Now, the outcome, after 5 hours fitting the thing, more time removing it, as well as messing around calling people and trying to sort out THEIR mess I've come away with ...nothing. Not even a goodwill gesture from JVC or the free upgrade they hinted at to the model with the removable screen for all the hassle. I just have a hole in my dashboard and a feeling of being conned. It wouldn't be so bad, but the unit is £60 more retail, trade, perhaps £30 - £40, to JVC themselves £10 maybe? But they weren't interested.
Does anyone else think its unfair that because of their mistake, nothing whatsoever to do with me, and a mistake they didn't even bother to email me back about and own up to (only sneakily changing their website), I now have nothing, only a load of wasted time, and a wrongly specced headunit they are coming to pick up?!
Friday it arrived, I unpacked and fitted it that night. It took me 4 - 5 hours, being new to this, I had all the correct cables, the canbus, the fakra aerial adapter and the replacement facia. All went well and I got it in without a hitch, even managing to get the factory bluetooth working via the aux socket
After a bit of messing, ready to go in I thought, right, out with the radio, take it in the house. But I couldn't figure out how to remove the facia. In the end I emailed JVC and the retailer.
This morning I got an email from the retailer stating the facia WASN'T removable... I checked the JVC website and they'd edited their webpage (see link above, and note even NOW its still wrong 3 lines from the bottom) as a result of my email, but never bothered to contact me. I was annoyed - obviously. But having printed a copy of the page, and saved a copy to my pc... I knew I wasn't mistaken. All I could think was "I spent all that time making it work and now its not right!"
Long story short - after speaking to JVC on the phone who stated they might be able to do something, hinting at upgrade to the higher model, and crediting the amount to the retailer - they asked me to get the retailer to call them - thats where it all went even worse.
From that point on JVC wouldn't talk to me because I wasn't the retailer, and the retailer wasn't seeming that interested because it wasn't their error. I was stuck in the middle. Even when I called JVC back later, and explained I wasn't getting anywhere - all I was given was the address to write a letter to (which I've done).
Now, the outcome, after 5 hours fitting the thing, more time removing it, as well as messing around calling people and trying to sort out THEIR mess I've come away with ...nothing. Not even a goodwill gesture from JVC or the free upgrade they hinted at to the model with the removable screen for all the hassle. I just have a hole in my dashboard and a feeling of being conned. It wouldn't be so bad, but the unit is £60 more retail, trade, perhaps £30 - £40, to JVC themselves £10 maybe? But they weren't interested.
Does anyone else think its unfair that because of their mistake, nothing whatsoever to do with me, and a mistake they didn't even bother to email me back about and own up to (only sneakily changing their website), I now have nothing, only a load of wasted time, and a wrongly specced headunit they are coming to pick up?!
