Going in for door rattle fix on thursday

[ActionScript]

If the car is still under warranty, would this be covered and Seat have to fix it (the rattle)? Or will they wave the book at me and say something like "wear and tear" to try dodge doing it?

I ask as my car is coming up to service and the plan is to mention the rattle, plus the sealant on my passenger side rear lights is allowing water in. That way when doing the service they'll hopefully kill 3 birds with 1 stone.

 

[veno]

hello guys,

what foam is adding the dealer inside? if you know could you find and post some pictures from internet?

By foam in my country we understand something like that polyurethane foam:

If they are using this, doesn't this foam interfere with the plastic and make corrosion on it?

 

[veno]

Or do they just use something like this?

 

[Jimlad86]

Or do they just use something like this?

Yes, like spongy material.

 

[veno]

Thanks, Jimlad, this is what I will try with to isolate my rattling front doors. Just found some type of this in some cargo boxes:

Will report back if there is any success!

 

[cliveseat]

Mine goes in on Wednesday to the local Seat dealer to be "assessed", which sounds ominous. I'm not getting my hopes up, as they say it's the first they've heard of it. As politely as I could, I suggested a glance at this forum, where they'd find out that it's awash with owners complaining about creaky doors. Doubt it'll make any difference, as they're a complacent lot.
At first I thought the standard hi-fi was pants, but all the previous VAG group cars I've owned have always had a decent set up, so I couldn't understand why the Leon would be any different. Then I realised why my favourite tracks sounded so crap - it was because of the extra "percussion" being provided by all four door panels. It's such a shame, because otherwise I think the Leon is a fantastic car. Anyway, I'm busy rehearsing all my arguments, in case there's any reluctance to carry out the work on the part of the dealer. If they can't cure the creaks, I might have found someone to supply and fit sound deadening, as suggested in some excellent previous posts, so it'll be sorted one way or another. Oh, and the dealer's going to show me how to make sure the rattles aren't caused by "incorrect use of the graphic equaliser". What's wrong with these people? Patronising or what?

 

[Villers]

Exactly the kind of dealer behaviour I've experienced! I've solved my door problem (amongst others) by trading it in! Sure as he'll SEAT weren't going to help me!

 

[cliveseat]

OK, update - and it ain't pretty. I've just spent the afternoon arguing with the local Seat dealer after the Leon went in to have the door rattle fixed. Yesterday, I sat with a technician in the car to demonstrate the problem and I felt strangely proud when all four doors began chirping away in unison to Massive Attack (I'd knocked back the bass a bit so he knew I wasn't cheating). The lad - he looked about 12, but that's not his fault - said there was a definite issue. I told him there was a fix recommended by Seat and he said he'd follow it up.
Like everyone else, though, he said it was the first time he'd come across this.....
Come today, went to pick the car up and - guess what - they've done precisely.....nothing. Nowt. Nada. Nish. Sod all.
Instead, they'd just turned down the bass on the graphic equaliser and said the doors didn't creak any more.
Well, I'm ashamed to say I erupted. Actually - not ashamed, just sorry for the lad (another one) who was on the receiving end. Because they'd done the bare minimum about a known problem for which there was a fix (even if it may not work - but that's not the point. I want Seat to be given the chance to address the problem first, without having to shell out for after-market sound deadening myself). The door cards had not been removed at any point and there was no record of the car having been taken for a test drive. So I got cross - and for once it worked. He managed to find the Seat-recommended solution - only to add, "But your car's not covered under warranty for it".
Essentially, what Seat have done is decided (quite arbitrarily) that certain build periods don't have rattly doors. So any that do, don't qualify. How crap is that? At least that's what I told him - and then listed all the Seats (and other VAG group cars) I'd owned, that I should be treated as a valued customer and objected to being patronised about how to adjust the tone controls on the stereo - and that they should be bending over backwards to keep me happy (even though I didn't buy the car from them!)
Anyway, voices were being raised (mine mainly), there was a queue building up, he was clearly wilting and I was also running out of steam - and after all that, he relented and the car goes back in next week. To have the official sound deadening kit installed. Under warranty.
God knows what I'll do if it's not fixed next time. But at least there is a next time.

 

[kiddo]

Result

 

[gaffnaldo]

OK, update - and it ain't pretty. I've just spent the afternoon arguing with the local Seat dealer after the Leon went in to have the door rattle fixed. Yesterday, I sat with a technician in the car to demonstrate the problem and I felt strangely proud when all four doors began chirping away in unison to Massive Attack (I'd knocked back the bass a bit so he knew I wasn't cheating). The lad - he looked about 12, but that's not his fault - said there was a definite issue. I told him there was a fix recommended by Seat and he said he'd follow it up.
Like everyone else, though, he said it was the first time he'd come across this.....
Come today, went to pick the car up and - guess what - they've done precisely.....nothing. Nowt. Nada. Nish. Sod all.
Instead, they'd just turned down the bass on the graphic equaliser and said the doors didn't creak any more.
Well, I'm ashamed to say I erupted. Actually - not ashamed, just sorry for the lad (another one) who was on the receiving end. Because they'd done the bare minimum about a known problem for which there was a fix (even if it may not work - but that's not the point. I want Seat to be given the chance to address the problem first, without having to shell out for after-market sound deadening myself). The door cards had not been removed at any point and there was no record of the car having been taken for a test drive. So I got cross - and for once it worked. He managed to find the Seat-recommended solution - only to add, "But your car's not covered under warranty for it".
Essentially, what Seat have done is decided (quite arbitrarily) that certain build periods don't have rattly doors. So any that do, don't qualify. How crap is that? At least that's what I told him - and then listed all the Seats (and other VAG group cars) I'd owned, that I should be treated as a valued customer and objected to being patronised about how to adjust the tone controls on the stereo - and that they should be bending over backwards to keep me happy (even though I didn't buy the car from them!)
Anyway, voices were being raised (mine mainly), there was a queue building up, he was clearly wilting and I was also running out of steam - and after all that, he relented and the car goes back in next week. To have the official sound deadening kit installed. Under warranty.
God knows what I'll do if it's not fixed next time. But at least there is a next time.

Superb, the answer ive been waiting on. Any idea of the official name or term gor this sound deadening fix? Ive been at my local dealer 4 times with this problem and they tell me my doors dont rattle, must be making it up then. Never known a brand new car to rattle and creak so much in my life.

Sent from my SM-N910F using Tapatalk

 

[JACUPRA280]

OK, update - and it ain't pretty. I've just spent the afternoon arguing with the local Seat dealer after the Leon went in to have the door rattle fixed. Yesterday, I sat with a technician in the car to demonstrate the problem and I felt strangely proud when all four doors began chirping away in unison to Massive Attack (I'd knocked back the bass a bit so he knew I wasn't cheating). The lad - he looked about 12, but that's not his fault - said there was a definite issue. I told him there was a fix recommended by Seat and he said he'd follow it up.
Like everyone else, though, he said it was the first time he'd come across this.....
Come today, went to pick the car up and - guess what - they've done precisely.....nothing. Nowt. Nada. Nish. Sod all.
Instead, they'd just turned down the bass on the graphic equaliser and said the doors didn't creak any more.
Well, I'm ashamed to say I erupted. Actually - not ashamed, just sorry for the lad (another one) who was on the receiving end. Because they'd done the bare minimum about a known problem for which there was a fix (even if it may not work - but that's not the point. I want Seat to be given the chance to address the problem first, without having to shell out for after-market sound deadening myself). The door cards had not been removed at any point and there was no record of the car having been taken for a test drive. So I got cross - and for once it worked. He managed to find the Seat-recommended solution - only to add, "But your car's not covered under warranty for it".
Essentially, what Seat have done is decided (quite arbitrarily) that certain build periods don't have rattly doors. So any that do, don't qualify. How crap is that? At least that's what I told him - and then listed all the Seats (and other VAG group cars) I'd owned, that I should be treated as a valued customer and objected to being patronised about how to adjust the tone controls on the stereo - and that they should be bending over backwards to keep me happy (even though I didn't buy the car from them!)
Anyway, voices were being raised (mine mainly), there was a queue building up, he was clearly wilting and I was also running out of steam - and after all that, he relented and the car goes back in next week. To have the official sound deadening kit installed. Under warranty.
God knows what I'll do if it's not fixed next time. But at least there is a next time.

Some Stealers take the piss, they really do. They must have thought you were a 'yes' man, good to hear you lost your rag and got a result.

 

[cliveseat]

Hope this sorry episode helps other owners. Peculiarly, mine is covered under warranty for the dashboard rattle (which it doesn't have for now) but not the door creaks. Go figure.
Gaffnaldo - I think it's just called "sound deadening kit", but don't quote me on that, although I'm sure I got that from this forum somewhere.
JCUPRA 280 - thanks for the kind words, but I'll keep the champagne and fireworks on hold until after next Wednesday.
If it's not cured then, I'm thinking of submitting a list of my music to the dealer and asking them to suggest which tracks to play and which to avoid. They're not the only ones who can take the piss...
Gotta hand it to the folks on here who've taken their cars in four or five times without success. If that'd happened to me, I'd probably be doing time by now!

 

[beddin90]

Hope this sorry episode helps other owners. Peculiarly, mine is covered under warranty for the dashboard rattle (which it doesn't have for now) but not the door creaks. Go figure.
Gaffnaldo - I think it's just called "sound deadening kit", but don't quote me on that, although I'm sure I got that from this forum somewhere.
JCUPRA 280 - thanks for the kind words, but I'll keep the champagne and fireworks on hold until after next Wednesday.
If it's not cured then, I'm thinking of submitting a list of my music to the dealer and asking them to suggest which tracks to play and which to avoid. They're not the only ones who can take the piss...
Gotta hand it to the folks on here who've taken their cars in four or five times without success. If that'd happened to me, I'd probably be doing time by now!

Do these rattles depend on the build date of the cars? Did Seat start adding the "sound deadening kit" or is it a case of waiting to see if it rattles then taking it back?

 

[cliveseat]

The earlier the car the more it seems to creak, according to others on here. Mine's a 64-plate September '14 car, but I'm not sure what the build week was, although I'll try to find out. However, the dealer said it wasn't covered for this issue - although I've managed to persuade them to do it under warranty. I argued that just saying a problem doesn't exist doesn't magically make it disappear. No idea when Seat changed the policy on this (i.e. not a warranty fix) or if later cars get the sound deadening (or better quality door cards). Boy, will I be embarrassed if they open it up next week and find the kit's already there - but I'll cross that particular bridge when I come to it.

 

[Lentäjä]

Once again i have to wonder why some of you run to the dealer to get this thing fixed...
They fix it poorly or not fix it at all!
It only takes 30min a door to DIY perfectly and as a plus the midrange speaker sounds better than ever.
It's just a waste of time to run at the stealers.

 

[Villers]

Absolutely the attitude that lets them get away with it time after time.

 

[page3]

My one week old FR has a rattle in the drivers door when going over bumpy surfaces. It stops if I press the door cover firmly.

Is there a maximum time in which I have to report this, other than the obvious warranty period? If the door cover is easy to remove (sure I read here it is) I can sort it myself, but as this is my first lease car I'm a bit reticent to mess about with it myself.

My solution so far to bring my eight year old along. He makes so much continuous noise nothing else has a chance.

 

[Briant566]

OK, update - and it ain't pretty. I've just spent the afternoon arguing with the local Seat dealer after the Leon went in to have the door rattle fixed. Yesterday, I sat with a technician in the car to demonstrate the problem and I felt strangely proud when all four doors began chirping away in unison to Massive Attack (I'd knocked back the bass a bit so he knew I wasn't cheating). The lad - he looked about 12, but that's not his fault - said there was a definite issue. I told him there was a fix recommended by Seat and he said he'd follow it up.
Like everyone else, though, he said it was the first time he'd come across this.....
Come today, went to pick the car up and - guess what - they've done precisely.....nothing. Nowt. Nada. Nish. Sod all.
Instead, they'd just turned down the bass on the graphic equaliser and said the doors didn't creak any more.
Well, I'm ashamed to say I erupted. Actually - not ashamed, just sorry for the lad (another one) who was on the receiving end. Because they'd done the bare minimum about a known problem for which there was a fix (even if it may not work - but that's not the point. I want Seat to be given the chance to address the problem first, without having to shell out for after-market sound deadening myself). The door cards had not been removed at any point and there was no record of the car having been taken for a test drive. So I got cross - and for once it worked. He managed to find the Seat-recommended solution - only to add, "But your car's not covered under warranty for it".
Essentially, what Seat have done is decided (quite arbitrarily) that certain build periods don't have rattly doors. So any that do, don't qualify. How crap is that? At least that's what I told him - and then listed all the Seats (and other VAG group cars) I'd owned, that I should be treated as a valued customer and objected to being patronised about how to adjust the tone controls on the stereo - and that they should be bending over backwards to keep me happy (even though I didn't buy the car from them!)
Anyway, voices were being raised (mine mainly), there was a queue building up, he was clearly wilting and I was also running out of steam - and after all that, he relented and the car goes back in next week. To have the official sound deadening kit installed. Under warranty.
God knows what I'll do if it's not fixed next time. But at least there is a next time.

Would this be anywhere near Menston ?

 

[cliveseat]

In reply to Lentaja: as stated previously, I want to let the dealer have first go at this. What's wrong with that? Isn't that why we have warranties, even if I had to push for mine to be covered? I agree they'll probably muck it up - but at least it won't cost me anything. Then I'll buy some sound deadening and do as you suggest.
Villiers - 100% agree. I didn't go to the dealer looking for a fight, but couldn't let such shoddy (non) service pass without a few harsh words. I'm not normally like that (honest) but the red mist came down.
And Briant 66 - no, it's Wakefield. Are you thinking of JCT600? I bought my Exeo from there and had next to nothing to do with them after that, as all my cars are taken to VAG indies. Why, are they a bit crap too?

 

[cliveseat]

Picked the Leon up this afternoon and I'm cautiously optimistic that the sound deadening fitted by the dealer has done the trick. Turns out mine has the thicker door cards anyway (a bit embarrassing, I will admit, but if so, why did they still creak?) but nonetheless they seem to have done what I asked on all four doors. Certainly there were no rattles on the tracks with heavy bass I'd complained about previously. And I was playing them at a much higher volume that I'd normally use. Subjectively speaking, the quality of the sound also seems to have improved, which shows just how it was being ruined before. In fact, that's the best bit of all, really.
If mine has the better quality door cards (thicker grade plastic?) what must life be like for some of you guys in the earlier models? So annoying, because after just six weeks' acquaintance the Leon is definitely one of the most enjoyable all-round cars I've owned, despite the quality glitches.