the thing is mate im screwed eitherway, ive tried cancel my aagreement and i cant, i spoke to seat finance and i cant withdraw from my contract untill im a 3rd way through it, and my solicitor says the same thing, its the type of contract im on :/ so im just putting up with having no car and waiting for it be fixed unfortunatly
had boc 2 days already needs new DSG!!
- Thread starter Jimmy.D90
- Start date
the thing is mate im screwed eitherway, ive tried cancel my aagreement and i cant, i spoke to seat finance and i cant withdraw from my contract untill im a 3rd way through it, and my solicitor says the same thing, its the type of contract im on :/ so im just putting up with having no car and waiting for it be fixed unfortunatly
whats the point in having a 14 day cooling off period then if you cant use it? seat know what there doing the dodgy ****ers!
right seat customer care is an outsourced company , they are middle people between you and seat uk
they know nothing about seats or what even a mechatronic unit is or does.
take what they say with a pinch of salt , all they are doing is filtering calls and replying to make you happy.
from my experience they are totally clueless and have no idea what they are talking about.
are you sure? looks like there is a new eu directive that changes it so you have a 14 day cooling off period even if you sign the papers on the premises.
http://thebestcarfinanceblog.co.uk/new-eu-cooling-off-period-rules/
tried everything mate the dealers wont even let me reject the car because they have got to have a chance fix it even without the 14 day cooling off period, which for somereason isnt involved in my case ??
They don't have to let you . You have to tell them in writing. It's not their decision to make it's yours
PRATTY
PRATTY
i asked the question mate they told me i cant cancel my agreement :/ hoping to get my car tommorrow so im just going put up and shut up like they say lol
Oh the irony, the chap who sold us our Boc sent me a text day before yesterday asking if I was still happy with my car PMSL! I want to reply but it would be such a long text that I would wear out my thumbs
Rejecting the car will cost someone money so the dealer will ALWAYS tell you that you cannot reject it (same with the finance company). If you ASK the dealer he will always say no. You must TELL the dealer that you are rejecting it.
You were told you would have your car back when the mechatronics unit was replaced the first time, you were told you would have it back on Tuesday, you were told you would have a NEW car on Wednesday, now you are told you will have yours back on Thursday. Do you see a pattern here?
Pattern is they are full of the proverbial and like all of them they are stringing it out for what ever reason.
take a look at this,
Your legal rights
The Sale of Goods Act 1979 sets out several rules outlining what buyers can expect when buying goods – including cars.
A car must be of satisfactory quality, which means
• A car must meet the standards a reasonable person would expect to be satisfactory, taking into account how it was described by the seller and how much it cost
• This covers factors including the appearance, integrity, safety and durability of the car
• It should be free from defects, unless pointed out prior to purchase
Dealers may be considered liable for faults present when the car was sold, but came to light later on. They are not responsible for general wear and tear, breakdowns during regular use or problems resulting from the driver’s misuse or damage.
A car must also be as described, meaning:
• The car must match any verbal or written descriptions provided by the dealer about the car, including adverts
• It should have all the features included in the advert, and they should work properly, unless the buyer has been told otherwise
Cars should also be reasonably fit for any normal purpose, and suitable for any other purpose the buyer informs the dealer of. For example, a dealer should not sell a small hatchback to tow a caravan.
These are basic rights afforded to buyers of goods, irrespective of other warranties, breakdown cover or guarantees supplied by the dealer. Similarly, descriptions such as ‘Sold as Seen’ don’t make the dealer exempt from these legal obligations.
Dealers who carry the logos of trade bodies such as Motor Codes or OFT Approved will have committed to maintaining the highest standards.
How Auto Trader can help: Useful contacts
Refunds or repair
Refunds are possible but are often considered a last resort by dealers.
• How much of a refund you can claim depends on how long you’ve owned the car, and the amount of mileage covered
• Your entitlement to a refund diminishes the longer you keep the car, although you can still ask for faults to be rectified
• You can ask for your part exchange to be returned, or request the cash value if the car is no longer in the dealer’s possession
• You can ask for a repair or replacement up to six years after purchase as long as you can prove the car was faulty at the time of sale
• You may need to get a written report from an expert, such as a mechanic or inspector from the AA or RAC, to prove a fault exists
have a GOOD read......
Your legal rights
The Sale of Goods Act 1979 sets out several rules outlining what buyers can expect when buying goods – including cars.
A car must be of satisfactory quality, which means
• A car must meet the standards a reasonable person would expect to be satisfactory, taking into account how it was described by the seller and how much it cost
• This covers factors including the appearance, integrity, safety and durability of the car
• It should be free from defects, unless pointed out prior to purchase
Dealers may be considered liable for faults present when the car was sold, but came to light later on. They are not responsible for general wear and tear, breakdowns during regular use or problems resulting from the driver’s misuse or damage.
A car must also be as described, meaning:
• The car must match any verbal or written descriptions provided by the dealer about the car, including adverts
• It should have all the features included in the advert, and they should work properly, unless the buyer has been told otherwise
Cars should also be reasonably fit for any normal purpose, and suitable for any other purpose the buyer informs the dealer of. For example, a dealer should not sell a small hatchback to tow a caravan.
These are basic rights afforded to buyers of goods, irrespective of other warranties, breakdown cover or guarantees supplied by the dealer. Similarly, descriptions such as ‘Sold as Seen’ don’t make the dealer exempt from these legal obligations.
Dealers who carry the logos of trade bodies such as Motor Codes or OFT Approved will have committed to maintaining the highest standards.
How Auto Trader can help: Useful contacts
Refunds or repair
Refunds are possible but are often considered a last resort by dealers.
• How much of a refund you can claim depends on how long you’ve owned the car, and the amount of mileage covered
• Your entitlement to a refund diminishes the longer you keep the car, although you can still ask for faults to be rectified
• You can ask for your part exchange to be returned, or request the cash value if the car is no longer in the dealer’s possession
• You can ask for a repair or replacement up to six years after purchase as long as you can prove the car was faulty at the time of sale
• You may need to get a written report from an expert, such as a mechanic or inspector from the AA or RAC, to prove a fault exists
have a GOOD read......
to be honest unless the people who have had problems complain collectivly SEAT dont see they have a problem with their product or their customer service.
They are the worst company i have ever dealt wth , i got put through to a woman in customer care and i was complaining about my spark plugs failing all of the time , i might as well have been talking marsian , she didnt have a clue what i was talking about , i put it all in writing and had it recored delivered and they dont even acknowledge the fact you are complaining.
i asked numerous times to speak directly to the technical department , which i was told NO , i asked for logs and data they had taken from my car they said NO.
They are a total joke imho.
They are the worst company i have ever dealt wth , i got put through to a woman in customer care and i was complaining about my spark plugs failing all of the time , i might as well have been talking marsian , she didnt have a clue what i was talking about , i put it all in writing and had it recored delivered and they dont even acknowledge the fact you are complaining.
i asked numerous times to speak directly to the technical department , which i was told NO , i asked for logs and data they had taken from my car they said NO.
They are a total joke imho.
I would give SEAT and your dealer a chance to fix the car. Pick it up on Thursday p.m and enjoy driving it. Don't put yourself through the stress of taking legal action if it is just the mechatronics unit. The car is under warranty it is just very unfortunate that you have had to use it within a couple of days. The car is worth waiting for....
BIG BIG updates lol seat cant get this new mechatronics unit for 4 weeks!! ... so ive rang seat uk again and they put me through to the manager again, i explained i cant wait 4 weeks without no car, so they told me theyd ring me back in a few hours with a resolution to my problem, 3 hours on i had a bloke from seat uk the managing director and he has sorted it all for me, he is getting me a brand new boc and delivering it to my address within 2 weeks 
he says he understands this isnt fair on me and its there duty of care to sort this out now, so he is doing just that, he has told me they need 2 weeks to find another boc in the country, and get it to my dealers im feeling loads better now, i dont mind waiting 2 weeks and they have give me there word now itll be sorted for me
he says he understands this isnt fair on me and its there duty of care to sort this out now, so he is doing just that, he has told me they need 2 weeks to find another boc in the country, and get it to my dealers im feeling loads better now, i dont mind waiting 2 weeks and they have give me there word now itll be sorted for me 
BIG BIG updates lol seat cant get this new mechatronics unit for 4 weeks!! ... so ive rang seat uk again and they put me through to the manager again, i explained i cant wait 4 weeks without no car, so they told me theyd ring me back in a few hours with a resolution to my problem, 3 hours on i had a bloke from seat uk the managing director and he has sorted it all for me, he is getting me a brand new boc and delivering it to my address within 2 weeks
Great news BUT - it's all still been done by phone and you have no proof of offer.
I would go to the dealer - or ring the guy back that you spoke to and ask for all of this in writing
already done that mate, filled out a form to say they are swapping my car and giving me a new 1
seat are ringing around different seat dealers now trying sort me a new boc out but they will need 2 weeks too find 1 and get it transported to my dealers, so just goin wait now and not worry Similar threads
