Hi all my wife took delivery of a MK4 FR 10 Sep 20. 14 Days later the Infotainment screen decided not to come on, at the same time we also had the following warnings, Parking sensors not working, Front assist not available and SOS not available. The car was returned for a “Software Update”. By December the car had the following issues. Apple car play would only work when it wanted, the aircon had a mind of its own and would blow hot one side and cold the other even both were set to the same temp. The boot would only open half way you had to push it up to open all the way. the dealership had it back and in fairness fixed the aircon gave it another “software update” and said that was how the boot was designed! 2 weeks ago my wIfe who is a nurse was leaving work at 2230. it was -3’c and the car was totally frozen and the infotainment decided not to work again! The short cut button on the light panel wouldn’t work so she had no way to de-mist and de-ice her windscreen. In addition to this all the same warning came on again.
She has now lost total trust in the car. We have told both SEAT UK, SEAT Finance and the dealership of our wish to return the car under consumer law. Two weeks later we are still stuck with the car with SEAT, SEAT Finance and the dealership each blaming each other for the delay. The car is dangerous and in the last two weeks has had the problem another 2 times. we have been offered an Ibiza by the dealership but we need a Leon sized car. Nothing has been offered by SEAT UK
Does anyone have any hint or tips who we can now talk to, to get this sorted.
She has now lost total trust in the car. We have told both SEAT UK, SEAT Finance and the dealership of our wish to return the car under consumer law. Two weeks later we are still stuck with the car with SEAT, SEAT Finance and the dealership each blaming each other for the delay. The car is dangerous and in the last two weeks has had the problem another 2 times. we have been offered an Ibiza by the dealership but we need a Leon sized car. Nothing has been offered by SEAT UK
Does anyone have any hint or tips who we can now talk to, to get this sorted.