Matrix headlights - Safety recall

[Robiron58]

The software update didn't apply and managed to, as the dealer put it, fry the antenna.
This rendered the car undrivable !
I have been told that the part required to fix the issue is not available and is on back order!
Has anyone had a similar experience, as I would like to have an idea as to how long I will need to wait?

 

[James_R]

Send me your VIN number and I'll see what the back order status is like for the part.

I assume it's the antenna control module and the SOS light is now on in red?

 

[Robiron58]

Hi
I've no idea, sorry. The car is still in the workshop at the dealers!
I was told that all warning signs were lit up!
VIN VSSZZZKR7SA008508
thank you

 

[James_R]

The part is back order with the manufacturer of the part itself, not even available from the S.A factory.

We have a vehicle in exactly the same boat, it could be days or weeks before stock becomes available.

 

[Robiron58]

Thanks. In the meantime they've hired a completely inappropriate car for me. Grandland, but the boot isn't big enough to take a wheelchair and a large holdall!

 

[Robiron58]

Thanks. In the meantime they've hired a completely inappropriate car for me. Grandland, but the boot isn't big enough to take a wheelchair and a large holdall!

An update...
Last week, they told me that the part had arrived, it was booked into the workshop and would take eight hours.
They called me a couple of days later to tell me that the software 'didn't take', so I am still in limbo. That's eight weeks now! I've only been driving out for 16 weeks before the recall!

 

[Robiron58]

The workshop have now had my car for this safety update for 9 weeks. At which point do I day enough is enough and ask for my money back since the vehicle is not fit for purpose?

 

[Seriously?]

The workshop have now had my car for this safety update for 9 weeks. At which point do I day enough is enough and ask for my money back since the vehicle is not fit for purpose?

You have far more patience than me: by this time I'd have had a meaningful discussion with the dealer principal regarding handing the car back for a full refund. Neither fit for purpose nor of satisfactory quality.

 

[tracktoy]

Forgive me because I don't know the answer to this but I think I read on here that if its a lease car you cant hand it back to the garage, you have to raise it with the Lease Company as Legally they are the owners of the vehicle. Happy to be wrong.

 

[James_R]

Forgive me because I don't know the answer to this but I think I read on here that if its a lease car you cant hand it back to the garage, you have to raise it with the Lease Company as Legally they are the owners of the vehicle. Happy to be wrong.

Contact the lease company, have them ask what's going on

 

[Robiron58]

Forgive me because I don't know the answer to this but I think I read on here that if its a lease car you cant hand it back to the garage, you have to raise it with the Lease Company as Legally they are the owners of the vehicle. Happy to be wrong.

Thanks for your thoughts. Sadly, I bought the car outright, so I haven't got the lease angle to fall back on! I fear that I might be up the proverbial creek, etc.

 

[Seastormer]

I too would not have waited all this time with a replacement car that is unsuitable, demand the dealer that you bought the car from comes up with a compatible motor.