- Apr 11, 2014
Haha that's brilliant but bet you were foaming at first lolthought I'd lost all sound yesterday - changed from DAB to FM, changed station, tried turning it off and it wouldn't....went on for over 5 minutes, getting increasingly annoyed with the thing.
Then realised I hadn't hung up on the hands free phone call I'd made before.
knobhead.....wonder what my customer made of the "extended" message I left on the voicemail!
have they really changed it?Even after had new radio fitted a week ago I think new one is even worse was very wet this morning lashing down with rain but was 11 degrees C and kept jumping around stations so wonder if it's moisture that causes it, surely seat would have sorted this common fault but don't see point of taking back in as will be exactly the same
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Thought I'd chime in on this too.
The touch-screen on my car occasionally fails to illuminate. It still responds to the touch but it remains dark until the ignition is turned off, the key removed and the car restarted. It's annoying if you've set off before you notice it and obviously I'm concerned that the problem might get worse once the car is out of warranty.
After a lot of complaining and SEAT trying to fob me off, they replaced the touchscreen in July of last year. made no difference.
In December they updated the software, or at least they say they did. Made no difference.
After that the dealer informed me that they'd had a memo from SEAT, they cannot accept video evidence of the fault. They must see it in person. That it virtually impossible to do as my wife uses the car for her work and cannot simple fail to turn up at an appointment to make the hour round-trip to the dealer.
I mailed SEAT customer services but the response was pretty unsatisfactory in my opinion. They basically said 'That's the rules, nothing else we can do, and once it's out of warranty you'll need to pay for it'.
I have problems with this on several levels. Perhaps the most worrying is the lack of trust.
SEAT are choosing to disbelieve their customers, even when they have no reason to lie. Why would I complain about a perfectly functioning touch-screen? What would I hope to gain from that? Do they suppose we enjoy endless trips to the dealers? It's clear why they are doing it. If they replace a until they cannot prove is faulty they will not be able to make a successful claim against the manufacturer of the unit, which in this case I think is Grundig. My big issue with that it that they are choosing to protect themselves from financial loss at the expense of trashing the relationship with their customer.
The sad part is that they could easily have offered a reasonable compromise. All they had to say was that they recognise there is a problem but they don't know how to fix it and agree to sort it out should it get worse after the warranty has expired.
My son is looking at a new Ibiza or a used Leon and to be honest, If I could think of a better alternative I would take it. SEAT/VW are not playing nice and are putting profit before reasonable customer care and I'm not at all impressed. They haven't heard the last of it.