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Its recently been serviced so I'm assuming its on the latest software.

Would you know what the latest update is for a 73 plate so i can check please?

I haven't noticed what colour the SOS light is when this happens but i will look the next time.

I will email the link you have sent me and vent my displeasure and see what happens as i have very little faith in the dealership.

Thanks for your help.
I had this in my 24 Cupra Leon. It requires the SOS module to be replaced - that's the only fix unfortunately.
 
Latest Update just deleted both profiles from the car.

Changed S-Pin and password in App on my ipad.
Logged in in car and set myself to primary user (I had both keys in car).
Radio stations back as before.

Seems fixed now, fingers crossed.
 
Situation here is now fixed too.

Definitely something about my account on the server-side, for my case, which they emailed me to say they resolved, which they did.

As a bonus (thanks to the factory reset perhaps) my interior lighting is now purple on my primary account... which I will NEVER change! :LOL:
 
Mine hasn't done the " trying to establish a connection" sos call loop but I've taken to turning the infotainment off overnight and not turning it on until I'm driving down the road a bit in the morning.

Its always on start up and was particularly bad previously in the cold of winter which was odd.

I have also sent an email as Karbonfaiba suggested to vent my displeasure and i have received a case number.