Well i contacted Triple R about the state of the diffuser.
They have responded and said that it shouldn't be like that.
They are having the one i have collected and sending out a replacement.
Good after sales service.
I think Rich has his collected and returned within a week. Sure it wasn't very long anyway.
Yeah that is terrible. How could they let that go out to a customer?
Mines pretty good compared to others I've seen.
i'd have asked for a discount off a new one me, that's bad production/quality control that
my splitter best arrive in 100% condition!!
another problem is they don't seem to have any stock
they make to order... which makes our wait times a week+
Why would you let a product leave you in such poor condition, word gets out and can quickly hurt your business.
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Complained mate and got offered the option of me finding a body shop to rub it down and spray it as long as it doesn't cost huge amounts they would reimburse me, but I work most days and its going to be difficult to do that, or to have the mould smoothed out and a new diffuser made so wait another 2 weeks...... More annoyed as its come to me in the state it has when its a Christmas Present off the Misses :/ and ill have waited 4 weeks in total if i request a new one.
Going to ask them to see if it can be done and shipped within a week and ask for some discount grr
Feel your pain mate that's s**t I really hope you get it sorted out fella.