Cupra support experience?

[SkysTheLimit]

I have to wonder, is it the job of Cupra Digital Support to blame everything else except Cupra for issues?

1. Reporting issues with charging via Octopus Intelligent Go, point them to a bunch of places online with people who have the same issue. Nothing but pointing the finger at Octopus and/or MyEngergi (Zappi). Ignore the fact every other we've used the charger/IOG with works fine, it's always the Born that times out and refuses charge, massive threads on the Zappi/Cupra/Reddit forums with lots of people on the ID3 (and other VAG platforms) with exactly the same issues.
2. Issue with the screen on the infotainment going blank occasionally after an OTA update. Must be "environmental factors" and case closed. Asked if they at least add it to a software issues register for any devs to look at, no reply.
3. Issue with scheduled charging blowing past the preferred times set, leading to charging at peak rates (because I can't use smart charging...), again reassured that the car will only charge during the times set, but will go past that again due to "environmental factors" such as the BMS in the car. Case closed.

It just seems like they're trained to blame everything else and refuse to admit there's any sort of issue with the car? Anyone else experience the same thing using their non-dealer support channels?

 

[James_R]

They're non technical people trying to deal with technical issues. I was under the impression their only purpose was to provide support for Cupra connect issues? Hence them not being able to offer anything significant?

A dealer might be a better option, at least they can liaise with the VWG technical department in the UK.

 

[SkysTheLimit]

Yeah I did query directly with them if it was the right channel and could they forward to elsewhere if it wasn't, but the response back was to stick with them. They've never said "we don't deal with that" other than the initial IOG issue which they said to contact Elli (who of course said it's nothing to do with them and go back to Cupra Digital Support).

Agreed that the issues presented are probably above their pay grade, but they're too keen to close the ticket rather than direct the issue to the right place.

 

[Tara]

From my experience Cupra after sales and warranty are about the worse ive experienced for sure , the only people who are ok are the sales team before its sold lol....

 

[James_R]

From my experience Cupra after sales and warranty are about the worse ive experienced for sure , the only people who are ok are the sales team before its sold lol....

What's the issue you've had with warranty?

 

[Tara]

What's the issue you've had with warranty?

Faulty noisey front Dcc shock absorbers, after 3 months of messing around even though i told them from the start what it was......they acknowledged it was a known problem but where working actively on a fix even though its been a problem for 4 years lol , they said you just have to wait until a fix becomes available (joke)