Yes that's excellent service. It appears from the CUPRA parts catalogue that the front valance section to which I referred earlier is a simple "3 screw" on/off affair, so i've asked Dom to arrange for his parts guy to send me a box fresh part and I will fit myself if I can. If not, and it requires adhesive and other nasties, then he's happy for my local Cupra/Seat dealer to do the honours, at his expense. Can't say fairer than that really.
Are you happy with the car otherwise? I love driving mine, but do really need to spend a bit more time getting my head around the infotainment / driver settings etc