Bit of an update.
I sent a letter to Autoworld explaining I want a response by today otherwise the car will go elsewhere and I'll send them the bill.. Guess what.. No response.
I have put in a complaint to Seat UK and have been speaking with one of their CSM's. In short, it's between the Dealer and me as the dealer won't admit liability. Seat UK can't really
help. Autoworld, Chesterfield refuse to admit any liability and the dealer principle is off until this Friday so no response can be given until then.
I've explained to Seat UK: How is it possible that I can visit x2 different Main Dealers and get booked in quicker than it takes the dealer who damaged my vehicle to even respond? I'm not prepared to wait for this dealer to drag their heels, it's unreasonable and unprofessional. I've also asked how a customer can receive two VERY different experiences from two Official Seat Dealers? Seat UK's response: They
review their dealers and all complaints when it comes to Dealer renewal time and everything is taken into consideration, but until then it's the responsibility and choice of the dealer
how to decide on how things are ran. I really fail to understand how Seat UK can't control or be responsible for their dealers, after all; it's the dealers who are Seat UK's customer facing representatives so anything the dealer does reflects on Seat UK - If a dealer does something Seat UK didn't approve of, Seat UK should take control, but this doesn't seem the case. What a bizarre set up.
Either way, my car was booked in for tomorrow but I'm having to postpone as I need a courtesy car which won't be available until April. Oh well.