First experience of after sales service

[Richard S]

New Leon TFSI, day 2 of ownership. Driving to work I tried to use the rear wipers. Nothing, no water no movement. I got to work and rang the dealer, the guy on the service desk said it's probably a fuse but I should call in and he'd get a technician to look at it.

Left work early and drove to the dealer. When I arrived at the desk the same guy I spoke to on the phone said "oh ya hang on I'll get someone to take a look".

One of the technicians arrived and said "what's up" I explained and he said, "have you checked the boot is shut properly". He then proceeded to my car where he opened and shut the boot thus fixing the issue. He then explained that this is happening a lot as there is a micro switch that disables the wiper when the boot is open.

I asked two questions

Why do the 4 doors show a light when open on the dash and yet the boot does not?

and

Why did the guy on the desk not tell me to check the boot before I drove 40 miles to the dealers.

I suggested to the technician that he may want to inform his colleague on the desk to avoid having other customers drive 40 miles for no reason. He replied, "ya good idea"

You could'nt make it up!!

 

[leonlad]

even the old leon had a boot open warning light

 

[LeakyTurnip]

Someone on here picked that up a while back, its a pity you didn't check the site before you journey. Strange that the dealer couldn't have told you that over the phone though...

 

[stuarttunstall]

If you look at the picture of the car on the computer, it shows the doors open. If you look at the position of the boot, mine shows a solid line to say the booy is open, and just an outline when closed

 

[LeakyTurnip]

If you look at the picture of the car on the computer, it shows the doors open. If you look at the position of the boot, mine shows a solid line to say the booy is open, and just an outline when closed

Unfortunately the above only applys it your car had the larger MFD. (if you have the bluetoot kit or Sat Nav installed)

 

[stuarttunstall]

Sorry...meant to say that

 

[Rampage]

Why did the guy on the desk not tell me to check the boot before I drove 40 miles to the dealers.

Not sure if I'm missing the point, but would you expect the mechanic to be able to explain all the finance options to you? Just an example!

 

[ayeaye]

If it was a salesman he had spoken to then I'd agree with the above comment, but the people working in the service department should have an awareness of the most common faults/problems or could possibly have asked one of the technicians before booking the car in for repair. Saves everyone time if they can fend off the quick easy stuff without having the car in the workshop.

 

[FezzR]

you'll find that some reciptionist just dont want to hear it no matter if the tech. try and help
you cant blame the tech, the dealer strategies or receptionist maybe

 

[Richard S]

Not sure if I'm missing the point, but would you expect the mechanic to be able to explain all the finance options to you? Just an example!

No, but I would not expect the guy on the service desk to explain finance options either. That surely sits with either the financial advisor or the sales person.

The service desk is where you ring when you have a problem. I had a problem that is recognised by the team behind the service desk but not by the gimp on the desk. That strikes me as a lack of communication between said team and the gimp.

 

[Tallpaul]

The service desk is where you ring when you have a problem. I had a problem that is recognised by the team behind the service desk but not by the gimp on the desk. That strikes me as a lack of communication between said team and the gimp.

and basically this is the problem with the entire SEAT dealer network. the monkey and the organ-grinder couldn't give a rats-ass about each others job (but i'm sure believe they could do it better...).

 

[SpareMan]

Don't just tie it down to SEAT dealers, its the same everywhere. Does everyone in their day to day existence share all their knowledge with everyone about them? Suppose for example the service gimp was relatively new and still learning? I know a number of dealers round here where the service gimp has absolutley no technical knowledge. By the same token I knew a service gimp who thought he had technical knowledge and constantly mis-diagnosed and incorrectly ordered parts. Nobody is perfect. Personally I would like to think I would notice my boot was not closed properly - however my old heap does have a warning light

 

[Tallpaul]

It really isn't the same everywhere. perhaps in your experience it is, but not in mine.

 

[Richard S]

Personally I would like to think I would notice my boot was not closed properly - however my old heap does have a warning light

I too would like to think I'd notice my boot being open if I had a warning light to help me. The fact that I did not have a warning light (that I'm used to having and thought I had) and actually did not know that the wiper would not work unless the boot was shut tight and that It was the first time I'd used the wiper then I came to the incorrect conclusion that the wiper was not working. If only I was as gifted as you SpareMan with the sence of "the boot is open" I'd have saved myself a drive.

 

[SpareMan]

I was being sarcastic, pointing out that my old heap, a 10 year old car, had a boot open warning light, so why can't a brand new car. Sorry if it came over wrong.

My gripe is more to do with the modern blame culture, everyone is looking for someone to blame but in the end no-one is perfect and in most cases everyone should take a share of the blame.

 

[Dylan]

Or maybe you should just learn to close the boot properly!