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Gotta get some removal keys, they go in in 2 slots at the bottom of the player (Under 1 and SCAN button if the Alana unit) Push in, squeeze together (or apart, cant remember) and pull. Sorted!
 
aye get the keys from Halfords or something, only cost me like £5... saves buggering about.

And I think you push in and then pull them apart to hold the player while you pull it out.

Its a pretty easy job when you have the keys!!