As some of you may well know i was involved in an accident in december!
Well just to let you know i still haven't got my car back.
And after nearly two months i am at the end of my tether!!!
my insurance chosen repairer has had a problem getting hold of the parts to repair my car and its been over five weeks for them to get hold of the parts for a new bumper!
its not that simple as the main part they have been waiting for is a bumper panel ( not an official name ) but its the part that the bumper connects to on the chassis that they are waiting for! anyway its been nearly two months and iv been given over six completing dates and iv nearly come to the end of my tether!
My repairer says it the parts supplier who's not coming up with the goods, who is their local seat dealer, not a main dealer but a service and parts supplier.
as for my main dealer they said my repairer wanted to use them but have not been able to set up an account yet even though they are quite willing to take my car as part exchange for a new seat Altea for when ever my car is complete.
anyhow i sent Seat customer Service an Email yesterday describing my situation and stating that iv been waiting nearly two months for my car and that iv put a deposit down for a new Altea and within 24 Hours iv received an phone call stating that they are investigating my dilemma, which is to me as astounding customer service! as this afternoon ( and not just a coincidence ) my repairer called to say they have received the major part they are waiting for and my car should be ready half way through next week and they are only waiting for my fog light assembly.
on another note i sent my insurer a letter stating why they chose a repairer who did not have the parts to repair my vehicle and why i only had two weeks of curtsy car!!!
as iv had to call on all sorts of favours to get myself to work in the last four weeks and so far they have not responded! and when iv phoned them asking why i only been offered two weeks of hire car even though my car is taking a lot longer to repair their response was two weeks of hire car is an average of how long it takes to repair a car but when i explain to them that two weeks is only an average and not reality and i need the hire car for longer they were not interested!!!.
what i would like to know from the rest of you is do i have a case with my insurer and what can i do about my repairer.
As for Seat customer car i am at the moment very impressed
N
Well just to let you know i still haven't got my car back.
And after nearly two months i am at the end of my tether!!!
my insurance chosen repairer has had a problem getting hold of the parts to repair my car and its been over five weeks for them to get hold of the parts for a new bumper!
its not that simple as the main part they have been waiting for is a bumper panel ( not an official name ) but its the part that the bumper connects to on the chassis that they are waiting for! anyway its been nearly two months and iv been given over six completing dates and iv nearly come to the end of my tether!
My repairer says it the parts supplier who's not coming up with the goods, who is their local seat dealer, not a main dealer but a service and parts supplier.
as for my main dealer they said my repairer wanted to use them but have not been able to set up an account yet even though they are quite willing to take my car as part exchange for a new seat Altea for when ever my car is complete.
anyhow i sent Seat customer Service an Email yesterday describing my situation and stating that iv been waiting nearly two months for my car and that iv put a deposit down for a new Altea and within 24 Hours iv received an phone call stating that they are investigating my dilemma, which is to me as astounding customer service! as this afternoon ( and not just a coincidence ) my repairer called to say they have received the major part they are waiting for and my car should be ready half way through next week and they are only waiting for my fog light assembly.
on another note i sent my insurer a letter stating why they chose a repairer who did not have the parts to repair my vehicle and why i only had two weeks of curtsy car!!!
as iv had to call on all sorts of favours to get myself to work in the last four weeks and so far they have not responded! and when iv phoned them asking why i only been offered two weeks of hire car even though my car is taking a lot longer to repair their response was two weeks of hire car is an average of how long it takes to repair a car but when i explain to them that two weeks is only an average and not reality and i need the hire car for longer they were not interested!!!.
what i would like to know from the rest of you is do i have a case with my insurer and what can i do about my repairer.
As for Seat customer car i am at the moment very impressed
N
