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Cupra Care

Northbear

Active Member
Jun 28, 2020
14
5
Hi folks how have you all found the Cupra Care package, re warranty did you get official paperwork at time of sale .
Does this get posted out later, also never got free gift of cover for key and bracelet.
confused.
 

BoyRacer

SUV time!
Aug 5, 2016
95
12
My extras were sent out after I mentioned that I hadn't received them. The biggest bracelet size still didn't fit my wrist though!
 
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'Little' John

Active Member
Oct 12, 2018
212
82
I got the key cover and bracelet when I picked the car up. I don't recall any paperwork, but the dealer hasn't ever asked me for it. Since it comes as standard I can't see that they would query it.
 

SamuelDonuts

Active Member
Jan 6, 2017
4
3
Sorry to jack the thread but didn't see much point starting a new one given it's a reasonably similar topic.

Can anyone shed light on whether the Cupra Care package is included for a car that is an ex-demo on finance, instead of a new order? I've tried getting info from numerous dealers who aren't entirely sure and it wont even let me try to set up a standard service plan on the online SEAT portal.

TIA
 

Ian Sturgess

Active Member
Dec 8, 2019
30
30
Berkshire
Sorry to jack the thread but didn't see much point starting a new one given it's a reasonably similar topic.

Can anyone shed light on whether the Cupra Care package is included for a car that is an ex-demo on finance, instead of a new order? I've tried getting info from numerous dealers who aren't entirely sure and it wont even let me try to set up a standard service plan on the online SEAT portal.

TIA
Hi Sam

I have an ex Cupra press car and it came with the outstanding Cupra Care.
 

SamuelDonuts

Active Member
Jan 6, 2017
4
3
Hi Sam

I have an ex Cupra press car and it came with the outstanding Cupra Care.
That's great positive news, thanks! Do you have any documentation of sort for that at all? Or is it just generally accepted by dealerships that "It's a Cupra, it has 3 services covered" ?

Much appreciated!
 

Terry99

Active Member
Aug 2, 2019
7
3
Silsden, West Yorkshire
I bought an ex-demo from a Cupra dealer (cash purchase). As normal, there was no CupraCare documentation with the car, and I requested confirmation of cover. The dealer spent several days in conversation with VWFS who administer the associated service plan, and eventually was able to confirm that a proposal had been raised and accepted by VWFS. All I have is an email from the dealer to ’prove’ cover.

I recently had the 1st service at a different Cupra dealer, and they found my CupraCare on the system. I received a copy of the 1st service invoice which showed that it was being charged to VWFS.

Its very disappointing that Cupra have not produced any meaningful documentation for owners regarding ongoing CupraCare, and are only interested in glossy brochures and website pages to sell the cars!!

Hope this helps.

Terry
 

SamuelDonuts

Active Member
Jan 6, 2017
4
3
I bought an ex-demo from a Cupra dealer (cash purchase). As normal, there was no CupraCare documentation with the car, and I requested confirmation of cover. The dealer spent several days in conversation with VWFS who administer the associated service plan, and eventually was able to confirm that a proposal had been raised and accepted by VWFS. All I have is an email from the dealer to ’prove’ cover.
Thanks for that. I've finally managed to speak to three dealers (one being Cupra official) and all but one including the sale dealer said it was "A campaign for cars purchased new, and not ex-demo."... The other didn't have a clue and just said there wasn't a service plan on it.

Out of interest, do you know who or what department in VWFS was spoken to? Pretty annoyed with this now considering everyone has different stories and no clear info!
 
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Terry99

Active Member
Aug 2, 2019
7
3
Silsden, West Yorkshire
Sorry I don’t know who the dealer spoke to. However, I sent him a copy of a doc from a post on the Cupra Ateca Owners group on Facebook, copy attached. Not sure if he used this. It was posted within a discussion thread re CupraCare on Facebook last Summer. Good luck!!


1595872362647.jpeg
 

SamuelDonuts

Active Member
Jan 6, 2017
4
3
Sorry I don’t know who the dealer spoke to. However, I sent him a copy of a doc from a post on the Cupra Ateca Owners group on Facebook, copy attached. Not sure if he used this. It was posted within a discussion thread re CupraCare on Facebook last Summer. Good luck!!
Absolutely smashing, that's exactly what I was hoping to see. I've contacted both SEAT UK and CUPRA direct, and will hope to have that confirmed!
 
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