Hi SamSorry to jack the thread but didn't see much point starting a new one given it's a reasonably similar topic.
Can anyone shed light on whether the Cupra Care package is included for a car that is an ex-demo on finance, instead of a new order? I've tried getting info from numerous dealers who aren't entirely sure and it wont even let me try to set up a standard service plan on the online SEAT portal.
TIA
No paperwork just in the systemThat's great positive news, thanks! Do you have any documentation of sort for that at all? Or is it just generally accepted by dealerships that "It's a Cupra, it has 3 services covered" ?
Much appreciated!
I bought an ex-demo from a Cupra dealer (cash purchase). As normal, there was no CupraCare documentation with the car, and I requested confirmation of cover. The dealer spent several days in conversation with VWFS who administer the associated service plan, and eventually was able to confirm that a proposal had been raised and accepted by VWFS. All I have is an email from the dealer to ’prove’ cover.
Sorry I don’t know who the dealer spoke to. However, I sent him a copy of a doc from a post on the Cupra Ateca Owners group on Facebook, copy attached. Not sure if he used this. It was posted within a discussion thread re CupraCare on Facebook last Summer. Good luck!!
Glad that you got it sorted.Thread necromancy: As a result of reading this thread, and also sending SEAT customer service the screenshot above, I've now had it confirmed by customer services that my 9 month-old ex-demo Cupra Ateca is entitled to Cupra Care (something that the selling dealer - D.M. Keith of York) completely failed to mention. Apparently the dealer has been asked to add my car to the system - I suspect I'll have to keep nagging customer services to ensure this happens! Might be complicated somewhat as I've also chahnged the reg number - we'll see. Then I'll need to see what it actually covers - I'd want mine serviced annaully as a result of the low mileages I'm currently doing. And I'll have to follw up on the roadside cover - Cupra Care seems to offer 3 years as oposed to the usual 2 that I had confirmed.
Echoing the above comments, I don't see whay SEAT can' provide documents (or in the case of roadside, a wallet card, like Audi do) to confirm your entitelment to these benefits.