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H8T WP
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i know how you feel, at the end of the day they are just humans like us and dont give a **** cos its not their car! you will eventually get to some one who cares!
im very surprised at that particular garage, i have been there and have met a few of them outside work hours etc
who else can you call ! ?
im very surprised at that particular garage, i have been there and have met a few of them outside work hours etc
who else can you call ! ?
Its the garage emailing technical at SEAT which is the problem , they are both blaming each other as to lack of information and reporting back.
Dont think they know a phone exsists.
Might be 1 comunication per week it looks like
i think this problem is way out of the garages comfort zone hence they are struggling.
Dont think they know a phone exsists.
Might be 1 comunication per week it looks like
i think this problem is way out of the garages comfort zone hence they are struggling.
believe me, as an ex bmw employee, unfortunately for rob his car will have been parked up in either the corner of the workshop or compound, and worked on only when theres nothing else to do or one of the 'techs' is bored.
there is no money in it for the dealer, and no bonus potential for the lads, so unfortunately apathy rules in this case.
i'd be surprised if theres been more than 6 hrs workon this car in the whole time its been in.
But when Rob comes to buy another car the dealer will be hoping he might spend another £20k with them. This is the issue with dealers - short term'ism. Everything you say above I completely agree with / believe, but haven't they got the forsight to see how much long term reputational this event could cause as Rob will obviously be speaking to friends / locals / work colleagues and anyone he meets about his experience, particularly if they say they are thinking of buying a SEAT in the future. Bad news travels like wildfire!
wouldnt give the dealer time of day mate !
when my car is ready for collection its going to be hard for me not to grab the bloke by the throat and pull him over the desk.
to rub salt into the wound , they sent me a customer satisfaction survey for when they serviced my car in october
![[:@]](/forums/styles/seatcupra/oldforumsmileys/furious.gif "Furious [:@]")
filed it straight away.
its been sorted eventually m8
car was rolling roaded last sarturday , standard car pushed out 267.1 bhp
and 158 lb/ft torque.
got there eventually but a long hard slog !
car was rolling roaded last sarturday , standard car pushed out 267.1 bhp
and 158 lb/ft torque.
got there eventually but a long hard slog !
its been sorted eventually m8
car was rolling roaded last sarturday , standard car pushed out 267.1 bhp
and 158 lb/ft torque.
got there eventually but a long hard slog !
hope youve got your torque wrong there rob.
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