DTUK Tuning Box Problems Leon 184 BEWARE

[noel2014]

Return to sender yes

 

[JamieLittwin]

I have emailed DTUK & said that I am not comfortable putting this on my new car when it arrives having read about the issues on here. I will go to the Royal Mail sorting office & ask for the goods to be returned to sender.

I should get a full refund under distance selling regulations, shouldn't I?

Yeah either way up would get your money back, advantages of ordering online

 

[AlistairS]

Yeah either way up would get your money back, advantages of ordering online

This is what it says on their website under terms of sale

A '14-day Money Back' (7-day Trade Sales) return which was supplied correctly but is no longer required may attract an administration/restocking fee.

 

[dw911]

Just had the following response

This is what it says on their website under terms of sale

Doesn't matter what they say the DSA is quite clear, if you bought online Traders are not allowed to charge you for cancelling the contract within the 14 day cooling-off period.

very shady off them to have slipped that in.

Also if the terms of the contract they sent you don't state who is responsible for the cost of returning the goods, ie you or them, then they are responsible for your costs incurred to return the unwanted goods

 

[Deleted member 11430]

Ok before the witch hunt starts to go any further I'd ask anyone that's been having any kind of issue to contact myself direct via andrew(at)dieselchip.co.uk

As for Noel's issue I have been trying to resolve this for the last 2 weeks and due to having a 4 kids 1/2/9 and 12 I asked Noel to contact one of my staff members as I'm not getting much sleep of late (for the last 8 months) .. I don't want to turn this into a slagging match but I would like you all
To see the emails between myself and Noel, and you'll see that we have offered to take a look at his box fr him, but his response has been that if we didn't give him a refund he would be taking to "social media".
The box IS NOT being returned again for the same pointless testing as
before. There's an obvious problem with them or some incompatibility
problem especially as other VWAG 184 engine owners are reporting same
problems. Had I been made aware at the start there were potential
problems that could result in engine damage I would never have bought
it.
2-3 people have already pulled out of buying one due to my warning
posts on various forums and social media online. I have not once on
these various media talked down your company, but I feel that people
who have spent £20,000 on a car should be warned about the potential
problems your boxes can cause and the fact these problems are not
highlighted at point of sale is even worse. You really need to put
some sort of "buyer beware" message on your website and packaging.
A simple refund would have been so much easier when problems initially
were highlighted to you.
Noel

Sent from my iPhone

On 5 Jul 2015, at 11:50, Sales@DTUK <[email protected]> wrote:

As per my previous emails Tony is dealing with this matter Noel and will let him reply to you.


Regards,
Andrew Pawley
Managing Director
Diesel Tuning UK LTD
Office: 01207 299538
iPhone: 07977 466 007
email: [email protected]
website: www.diesel-performance.co.uk
facebook: www.facebook.com/dieseltuninguk
twitter: @dieseltuninguk
Sent from iPhone.





On 5 Jul 2015, at 10:50, Noel co.uk> wrote:

Andrew/Tony.
Having discussed my issues with various other people I will give you
one more chance to "make right" my problems. Please don't reply with
any more flannel asking me to return for testing. It's clear to
everyone I've spoken to that the issue lies with the box as the car is
running like a dream without it on, so don't try telling me any
different.
One last chance - I would like a full refund in exchange for the box,
simple. I have screenshots of the website when bought it and also many
emails pre-sale. Not once was I warned that this box could damage my
car or make it run like a bag of nails or limp around.
If no refund is forthcoming I will accept it on the chin, as I haven't
the time to be bothered about £365. But I will ensure that as many
people as is possible on the multitude of online forums, friends,
Facebook are made fully aware that these boxes may not do as
advertised and may result in non-advised damage to their vehicles. It
is only fair they know the "full" risks about the tuning box. I'm sure
the potential loss in business from this would make it more worthwhile
to just do the right thing on this occasion but I'll leave that down
to you Andrew. I'm in business myself and bend over backwards to
ensure my clients get value for money, and if not then I put it right.
Please don't bother replying unless your going to refund me as I'm fed
up of banging my head against a wall regarding this long issue.
Noel

Sent from my iPhone

On 28 Jun 2015, at 10:16, Sales@DTUK <[email protected]> wrote:

Noel

Both myself and Tony have explained what our course of action is, so please let Tony deal with this.



Regards,
Andrew Pawley
Managing Director
Diesel Tuning UK LTD
Office: 01207 299538
iPhone: 07977 466 007
email: [email protected]
website: www.diesel-performance.co.uk
facebook: www.facebook.com/dieseltuninguk
twitter: @dieseltuninguk
Sent from iPhone.





On 28 Jun 2015, at 10:03, Noel co.uk> wrote:

That's what I'm saying though - when not tuned there are zero issues,
zero limp modes and zero juddering. It's only when the box is on the
car there's a problem. There's obviously an incompatibility issue
between box and car ?

Sent from my iPhone

On 28 Jun 2015, at 09:43, Sales@DTUK <[email protected]> wrote:

Noel

As we've had issues associated with vehicles in the past all we can do is test the system on our own vehicles, if we can't replicate the issues either I the bench or on our vehicles then we can only assume that the issue is with the vehicle, Moreso when customers of non tuned cars are experiencing the same issues



Regards,
Andrew Pawley
Managing Director
Diesel Tuning UK LTD
Office: 01207 299538
iPhone: 07977 466 007
email: [email protected]
website: www.diesel-performance.co.uk
facebook: www.facebook.com/dieseltuninguk
twitter: @dieseltuninguk
Sent from iPhone.





On 28 Jun 2015, at 09:37, Noelco.uk> wrote:

Ok Andrew. I'll get sent back and wait to hear from you.

I hope you don’t think I am a malicious person trying it on or anything. I
can send you a copy of the vehicle breakdown report and work that SEAT did
when it was stuck in limp mode and sensor was replaced. I really want this
sorted out so that I can either get the box working or be returned to a
position I was in prior to purchasing.

Thanks
Noel

-----Original Message-----
From: Sales@DTUK [mailto:[email protected]]
Sent: 28 June 2015 09:34
To: Noel Wildman; Tony Taylor
Subject: Re: Box problems

Noel

Tony is dealing with this and I have no record of the emails, but I'm sure
he would of suggested that we test the box on our own vehicle first and
foremost and if the box was found to be faulty it would be replaced.

I'll let Tony continue to deal with this but will be involved once the kit
is returned and tested



Regards,
Andrew Pawley
Managing Director
Diesel Tuning UK LTD
Office: 01207 299538
iPhone: 07977 466 007
email: [email protected]
website: www.diesel-performance.co.uk
facebook: www.facebook.com/dieseltuninguk
twitter: @dieseltuninguk
Sent from iPhone.





On 28 Jun 2015, at 09:29, Noel Wildman
wrote:

I have e-mailed Tony directly as he sent me a message.

I just cannot fathom out how my car runs completely smooth without the
box, but once box added the car does not agree with it. Me, and many
other 184 engine owners should not be in a position where a device
that has been bought to enhance the performance, ends up solely
contributing to breaking an important part of the engine. I may not
be too bothered if the car itself were old and cheap, but when you
have paid £20,000 for a car, and almost £400 for a device that I was
promised by you would not break anything on my engine, I hope you can
therefore understand why I may feel misled and also let down by DTUK
especially as not once have you offered to have the box back and refund my
money as it does not do what it says on the tin.

I do not really want to take further action as I am hoping you can
sort it out. Maybe an exchange on the unit would be a good starting
point as I feel there is obviously something symptomatically wrong
with the device, no matter how many times you test it and re-flash it,
and has been from day one.

I run a successful property development business myself, and if I had
done something that a customer was not happy about, I would offer to
put it right, and not carry on masking around the problem with offers
to test stuff and point me in direction of forums. I do believe that
you are genuinely saying that it is not your fault, which I accept.
But, I feel my £400 has been wasted and my car has suffered.

Just do the right thing Andrew, either accept the box back for a
straight swap for a new unit so I can try that, or refund my money.

Regards
Noel

-----Original Message-----
From: Sales@DTUK [mailto:[email protected]]
Sent: 26 June 2015 10:15
To: Noel Wildman; Tony Taylor
Subject: Re: Box problems

Noel

I have already said that we are willing to test the box for you, we
can't and won't do anymore than that.

I have cc'd Tony Taylor into his email and I would ask you to send any
further replies directly to him on

[email protected]



Regards,
Andrew Pawley
Managing Director
Diesel Tuning UK LTD
Office: 01207 299538
iPhone: 07977 466 007
email: [email protected]
website: www.diesel-performance.co.uk
facebook: www.facebook.com/dieseltuninguk
twitter: @dieseltuninguk
Sent from iPhone.





On 26 Jun 2015, at 10:00, Noel Wildman
< wrote:

Andrew.
Whilst I hear what you are saying that other people have had
problems, I personally do not have the time to trawl through various
forums if I am honest, whist trying to run my business.
If you have listened, I have already had the boost sensor replaced
around 4 months ago by Seat. The problems 'only' arise when the
tuning box is plugged into the car. Without the tuning box the car
runs as smooth as a dolphins back. To me and everyone else, that
obviously means that the box is NOT suitable for the car as makes it
run in a bad way, no matter what map and fine tuning is applied to
the vehicle. As you well know, this has happened almost from day one
- starting with being jumps at low revs, and then progressing onto
the Limp mode being regularly triggered. I repeat - NONE of this
happens when the box is taken off.
I can make an analogy of this - I have a nice PC running smoothly,
but whenever I decide to add a high end graphics card, the PC Cannot
handle it and keeps switching off. Obviously the Card is not
suitable for the PC as I cannot use it properly so I leave it out the
PC and run it as it was originally as I don’t want to ruin my PC.
Can you see what I am saying ? The box is and has never been fit for
purpose and I can go back through many e-mails to prove this. I wish
that I had never bought the box as it has been nothing but problematic.
One final time - what - if anything are you willing to do bearing in
mind you have already flashed the map before which has done
absolutely nothing, and these problems have been going on since day 1
with e-mails to prove ?
I will take your response as final, and deal with it how I see fit
Noel

-----Original Message-----
From: Sales@DTUK [mailto:[email protected]]
Sent: 25 June 2015 18:16
To: Noel Wildman; Tony Taylor
Subject: Re: Box problems

Noel

I would suggest that you look at various forums and you will find
people having limp mode issues with these engines, josedebardi is a
member of Briskoda and had had similar issues as have many others
that are not running tuned cars.

It's 6.10pm and I don't have time at present to check our records but
I'm sure we ran your box on our Skoda and even swapped the box for
you. I know of one of our customers who has had 3 modules from us
finally took his car back into Skoda and they replaced the boost
sensor and hey presto the issues were no more.

So you need to find these other people on the Internet and take
copies of their problems which do match your issues, print them out
and take your car back to seat and tell them the issues you have had
and use the printed examples to back this up. they should be well
aware of the boost sensor issues and you need to ask them to replace
it, infact we've seen cars with less than 1,000 miles have boost sensor
failure.

The only thing we can do for you is to bench test the kit and yet
again test it on our Skoda, and if there is an issue replace the
electronics, if the issue is down to a damaged loom then this isn't
covered by warranty.



Regards,
Andrew Pawley
Managing Director
Diesel Tuning UK LTD
Office: 01207 299538
iPhone: 07977 466 007
email: [email protected]
website: www.diesel-performance.co.uk
facebook: www.facebook.com/dieseltuninguk
twitter: @dieseltuninguk
Sent from iPhone.





On 25 Jun 2015, at 17:55, Noelwrote:

Andrew.
As the box has caused nothing but problems, contrary to how it is
advertised on your website - what are you willing to do ? Ideally I
would like to Send the box back for full refund in an ideal world as
I have had nothing but problems and constant limp mode. On one
occasion I had to call Seat out as limp mode wouldn't come off and I
can send documentation to prove it.
I have many emails from you from before I committed myself to
spending almost £400 which assured me that my cars integrity and
mechanics would not be affected in any way.
I will be registering myself on the many golf, seat and other forums
too so can discuss with others who have had problems as well but
ideally I want to hear back from you first.
Regards
Noel


Sent from my iPhone

On 25 Jun 2015, at 15:13, Sales@DTUK
<[email protected]>
wrote:

Noel

We've seen this issue manifest itself on several 2.0 184 golf seats
and skodas and the issue related to the boost sensor failing



Regards,
Andrew Pawley
Managing Director
Diesel Tuning UK LTD
Office: 01207 299538
iPhone: 07977 466 007
email: [email protected]
website: www.diesel-performance.co.uk
facebook: www.facebook.com/dieseltuninguk
twitter: @dieseltuninguk
Sent from iPhone.





On 25 Jun 2015, at 14:59, Noel Wildman
wrote:

Hi Andrew.
Not sure if you remember but I bought a box last year and
subsequently had to send it back a couple of times for you to
re-flash maps etc as my car was either juddering at low revs or
going into limp mode (Leon 184).
It has been going on now for months. Just randomly will revert to
limp mode. I've even tried it on +0 settings on all maps, and also
on -1,-2 settings which not ideal, but it still eventually goes to
limp mode.
The only time the car doesn't go to limp is when the unit is taken
off.
Have you any ideas/solution please?
Regards
Noel

Sent from my iPhone

 

[neil_f225]

My honest opinion having done 30,000 miles since picked car up brand new in March 14 - the car runs perfect with no box on, albeit with "only" 184bhp. Stick the box on and yes, complete difference in performance, BUT constant re-gens even just doing motorway miles which you'd have thought would burn the soot itself, limp mode more often than not, a trip to Seat for a new pressure sensor which DTUK have advised is an issue that other 184 owners have had... And also with the box on the engine just sounds like it's got nails in it - like a constant rattling. A Lot of people (probably myself included for a few weeks) will see past the issues though due to their thirst for power and speed. But the long term implications on a car that isn't cheap, could be very costly and DTUK judging by my experience will wash their hands of any post-sale problems and completely deny the box is the problem. Most friendly company ever pre-sale to get your hard earned money - can't fault that. If anyone asked my advice I would A) wait until car warranty has expired. B) ask for something in writing from DTUK that says if the box causes limp mode/replacement pressure sensor/ nail like sounds from engine - then they'll refund you no quibbles. C) To be honest I would not bother with the box unless you've got a massive need for power and a lot of money to put things right when they go wrong.
I'm going to try and leave a negative testimonial in their website but I bet they don't publish the bad feedback.....obviously.

Having used tuning boxes and remaps on various cars over the last 15 years and also having worked for a company offering remaps I have heard many comments of it must be the software etc as the car runs fine standard. If there is any weak or faulty component then it might not always be apparent until you try and get more power and therefore asking more of the parts/sensors. I have had cars remapped that I have covered over 130k miles in with no issues. I currently have a 184fr that is standard just now but I intend to either remap it or likely to use a dtuk box. I've had the map sensor replaced on mine last month due to car repeatedly going into limp mode and it does appear to be an issue on some of the 184 engines so dtuk weren't making excuses when they said this was a known issue - but this happens even if the car is standard! Just to add I've never used a dtuk product or in anyway involved with them. If your going to tune your car then yes , there might be comprises to the way you need to drive it. Diesels are renowned for flywheel issues if you constantly use full throttle at low revs due to the amount of torque that can result in judder. Have you actually taken the car to them so they can test the box on the vehicle, possibly experience the symptoms that you have mentioned and then try and provide a solution as opposed to jumping on a forum and slating them.

 

[AlistairS]

Having read DTUK's post above & slept on it. I think I will give their tuning box ago. As far as I can see they have responded in a timely manner & have highlighted that there are cars without DTUK boxes having similar issues. Thanks again for the information though & I hope you get to the root of the problem.

 

[noel2014]

Contrary to Andrews accusation - this is not a witch hunt. I'm one for being honest whether experiences are good or bad as I firmly believe that people should be fully aware of potential pitfalls if spending £400 on something that could 'potentially' cost them £thousands of things go wrong. Just to re clarify to save trawling through Andrews post - I have already had one pressure sensor replaced and had I not took the box off a few weeks ago, the way my car was running I would have had to have another replaced. The car is running perfect without box on.

Just to keep people up to speed here is the latest email I sent to which I've had NO reply as yet- will post reply when I get one

Andrew.

The box has already been returned 5-6 months ago to be re flashed and no change.

I have tried running the box on every map and also on - settings as
well as + settings - no difference.
I have already had one pressure sensor replaced by Seat, who at the
time were asking all sorts of awkward questions if I had messed with
the car etc... Why would I put myself in a position again with seat
like this ? I can just imagine how much they would charge if refused
to cover under the warranty !
I'm not slating you off. Purely ensuring potential buyers are aware of
potential problems to cars they have spent £20,000 on... Surely you
would want to be warned if you were in similar position with an
expensive purchase you had made.

 

[noel2014]

PS - maybe put an honest warning on your website Andrew along the lines of "we are aware some VWAG 184 engines may have pressure sensor problems. The CRD-t tuning box may exacerbate these known problems and cause issues to your engine and warranty"
People could then decide whether the tuning box is worth it or not if they want to take the risk.
Also - when manufacturers are aware that their vehicles have known problems, usually the owners get a letter and cars are recalled for replacement part(s). I've never had a letter from Seat.

 

[Deleted member 11430]

Contrary to Andrews accusation - this is not a witch hunt. I'm one for being honest whether experiences are good or bad as I firmly believe that people should be fully aware of potential pitfalls if spending £400 on something that could 'potentially' cost them £thousands of things go wrong. Just to re clarify to save trawling through Andrews post - I have already had one pressure sensor replaced and had I not took the box off a few weeks ago, the way my car was running I would have had to have another replaced. The car is running perfect without box on.

Just to keep people up to speed here is the latest email I sent to which I've had NO reply as yet- will post reply when I get one

Andrew.

The box has already been returned 5-6 months ago to be re flashed and no change.

I have tried running the box on every map and also on - settings as
well as + settings - no difference.
I have already had one pressure sensor replaced by Seat, who at the
time were asking all sorts of awkward questions if I had messed with
the car etc... Why would I put myself in a position again with seat
like this ? I can just imagine how much they would charge if refused
to cover under the warranty !
I'm not slating you off. Purely ensuring potential buyers are aware of
potential problems to cars they have spent £20,000 on... Surely you
would want to be warned if you were in similar position with an
expensive purchase you had made.

Noel i received your email last night at 8.21pm and I'm sorry I've not replied but i have a wife and 4 kids that take priority over everyone and everything, as I've said above we've asked you to return the kit to us for testing etc and i have nothing else to say other than that.

There is not just myself looking into this for you, as mentioned above Tony has been assigned to look after/sort your issues.

So if you would like us to help then please send the kit back to us so that we can help you.

 

[Deleted member 11430]

PS - maybe put an honest warning on your website Andrew along the lines of "we are aware some VWAG 184 engines may have pressure sensor problems. The CRD-t tuning box may exacerbate these known problems and cause issues to your engine and warranty"
People could then decide whether the tuning box is worth it or not if they want to take the risk.
Also - when manufacturers are aware that their vehicles have known problems, usually the owners get a letter and cars are recalled for replacement part(s). I've never had a letter from Seat.

Did Seat warn you that your car may suffer from boost sensor failure before you purchased it?

 

[noel2014]

Andrew. Once again - you have had the box back twice already for "testing and re-flashing".
In plain English so hopefully you can see where I'm coming from.
Car had done 3,000 miles "before" box installed (think was May 2014), not once from when I bought it brand new did a re-gen occur on my drive with fans bellowing for 5-10 minutes after car turned off. Not once did it Judder at low revs. Not once did it go to limp mode.
Box was then installed May 2015. Within days, juddering under low revs. Constant re-gens even on absolute lowest map settings ( even went as low as map 1 minus 2/3 ). Regular limp modes and eventually my car broke down and would not come off limp mode. Lots of awkward Q's from Seat as they suspected I'd tampered with the vehicle.
BOOST PRESSURE SENSOR REPLACED BY SEAT.
Ran car for another 3,000 miles with no box - car runs like a dream, albeit a slow dream compared to how it ran with the box on ! No Juddering, No re-gens on my driveway, no limp mode, very smooth engine.
Re-installed the tuning Box. Almost straight away, constant re-gens on my driveway, juddering, limp modes again, and generally the engine sounding like a bag of nails.
Removed tuning box due to the above - car running perfect again no limp mode, no re-gens, no juddering.
In between all of this you have tested and re-flashed the box twice..... no difference what so ever.
Everyone who I have explained the above to, including a friend who works as a technician for Ford, have said it is obvious that the tuning box is NOT suitable for my car and not in a million years would they risk it on their vehicles. Now, whether it is just my 184, many other 184's, or all 184's that the tuning box is not suitable for, remains to be seen.
The tuning box was not, and has never been fit for purpose, but every time I highlight the above issues, all I get is " Send it back for testing and re-flashing ". I'm sorry, but I am NOT sending back for a third time and to take a risk on my hard earned money/car.
Its a harsh lesson for me, as I had never tuned a car before so went into it a bit blindly I guess. However, instead of making a load of pre-sale promises about how good the box is, and that wont cause me any problems, and wont make Seat suspicious of anything... maybe you could have said all the positives, but with a warning that "x", "y" and "z" "May Occur" particularly on the 184 engines.
I'll leave it there Andrew as like you, I have a business to run as well, a business in which I treat my clients with absolute honesty and integrity to gain future business as it is far easier to keep exisiting customers happy than to find new ones. I realise I am knocking my head against a brick wall, and have been for 14 months trying to get anywhere, and that you would rather dig your heels in and not admit the box was never fit for purpose on my vehicle. I have sold the tuning box online last night now, however, unlike when I bought it, I have been honest and made the buyer aware of potential problems it can cause their vehicle, but they are happy to take the risk for £200 which is up to them.
I'm sure that most of your clients are happy, but for the ones where problems arise, you really need to change your procedures and look after them better.
Cheers
Noel

 

[italianjob]

' Lots of awkward Q's from Seat as they suspected I'd tampered with the vehicle.'

Well yes, you did tamper with the vehicle - and expect SEAT to fix it after deceiving them!

 

[noel2014]

Good job my car still under warranty then isn't it.... had it been 3 years old though and suffered the problem I can only imagine the cost to put it right.
If however what Andrew was saying is correct - Quote - "you will find
people having limp mode issues with these engines, josedebardi is a
member of Briskoda and had had similar issues as have many others
that are not running tuned cars" - then I would obviously expect Seat to fix it without been questioned or suspected of tampering with said vehicle

 

[playerjs]

I have read both sides of the argument with great interest and from an impartial point of view here is what I think...

.........

Noel, I am not having ago at you. But here is what I think, it should be down to you as a consumer to research what you are buying and ask relevant questions to help you decided whether it is wise to go ahead with a purchase. You should have researched all the things that could possibly go wrong with regards to modifying your car using the DTUK tuning box.

When did you first get in touch requesting a refund? It's has been awhile now since you purchased the box and it seems unrealistic to expect a full refund.

However, kudos to you for highlighting issues faced and the possible negative implications if people choose to mod a new car within the warranty period. I get the feeling this is not about the money for you and it's the principle of the matter at hand. As Andrew seems reluctant to issue a refund why don't you list it on amazon or ebay?

.....

Andrew as you have stated, you are aware of an issue with the boost sensor in some Seat models and this issue can be worsened by the DTUK tuning box.

As such, IMO it would be ethical and responsible business practice to highlight and make customers aware of this on-going issues with the specific models. It would be useful and informative to tell your customers that modifications to new cars will void manufacturer's warranty and should be done at one's own risk, and that DTUK do not take any responsibility to any such liabilities.

You could maybe consider giving Noel a refund, as a goodwill gesture?

 

[Deleted member 11430]

I have read both sides of the argument with great interest and from an impartial point of view here is what I think...



Noel, I am not having ago at you. But here is what I think, it should be down to you as a consumer to research what you are buying and ask relevant questions to help you decided whether it is wise to go ahead with a purchase. You should have researched all the things that could possibly go wrong with regards to modifying your car using the DTUK tuning box.

When did you first get in touch requesting a refund? It's has been awhile now since you purchased the box and it seems unrealistic to expect a full refund.

However, kudos to you for highlighting issues faced and the possible negative implications if people choose to mod a new car within the warranty period. I get the feeling this is not about the money for you and it's the principle of the matter at hand. As Andrew seems reluctant to issue a refund why don't you list it on amazon or ebay?



Andrew as you have stated, you are aware of an issue with the boost sensor in some Seat models and this issue can be worsened by the DTUK tuning box.

As such, IMO it would be ethical and responsible business practice to highlight and make customers aware of this on-going issues with the specific models. It would be useful and informative to tell your customers that modifications to new cars will void manufacturer's warranty and should be done at one's own risk, and that DTUK do not take any responsibility to any such liabilities.

You could maybe consider giving Noel a refund, as a goodwill gesture?

As this engine is now nearly 2 years old, any potential issues are becoming more "well known" and if we speak to customers prior to selling them a box we do now actually mention any underlying issues that we are aware of. When Noel bought his box these boost sensor issues weren't something we were aware of so we couldn't of known or mentioned this to him.

I understand Noel's frustration as i have had to deal with several Vauxhall 1.9CDTI customers in the past that suffered from "smoking issues" - once the box was removed, hey presto the smoke would disappear... Now logically anyone would think that the issue was the box, the procedure then would be to test/replace the box. At the time we had our own vauxhall and the boxes would never smoke on our own vehicle, and the replacement box would continue to smoke... After several months we found that the issue was actually the EGR valve, as soon as they were replaced the smoking would no longer be an issue..

So this is the reason I've tried to be as fair to Noel but i also have to follow our own procedures first of which is to test the module on the bench and our vehicle as mentioned above.

As Noel has now sold the box then i cant do anything else to help, other than to offer my help to whomever has bought the system. Usually the warranty isn't transferrable, but in this case if this customer supplies us with a copy of Noel's original invoice then we will take a look at this for them.

 

[N77]

At the end of the day you are modifying a vehicle and therefore you should expect things to happen, you are pushing things to the limits they may not be designed to do.

However DTUK do advertise these as being warranty safe only because you can remove them before making a claim.

Modifying anything to do with the running of the car will invalidate warranty IMO.

That said I know the risks from modifying previous vehicles so I have no issues with getting one and will be in the near future.

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[noel2014]

I just hope that I have increased peoples awareness of the potential issues that may result in using this equipment, as many people (like myself) last year, will be buying the boxes and relying purely on the feedback on the DTUK website, e-mails from Andrew, and hopefully, also read peoples real-life experience having had them fitted on their expensive cars. A lot of people are not clued up and will buy these without knowing all the facts - probably more fool them if spending their money without researching. I can only go by my own experience, which has been truly awful from the car running side, and the after service side. Maybe I do have a duff car, although I doubt it as is running as it should be without the box fitted, or maybe the box was actually duff in the first place and not picked up when being tested/re-tested/flashed again etc etc etc, or maybe the boxes are just not compatible with certain 184's for what ever reason.

 

[playerjs]

....

I see what you mean and makes sense. You couldn't have foreseen any potential issues as it was a new car on the market.

I didn't realise that Noel had in fact sold his DTUK box. Not sure why he is after a refund, makes no sense.

These days I think it's pretty common knowledge that most modifications can result in any manufactures' warranty becoming void.

I appreciate and believe that you guys mention issues to customers that contact you before purchase. However, IMO all customers should have access to some sort of straightforward warning that states "modifications may result in manufacturer's warranty becoming void and should be done at one's own risk." Customer's should also have access to "widely known" issues relating to specific models that could be made worse by certain modifications. This will help a customer make an informed choice which will result in less disappointment and save everyone concerned a lot of grief. This could be listed in the FAQ section and will cover your backs and will stop unnecessary customers complaints IMO.

 

[playerjs]

I just hope that I have increased peoples awareness of the potential issues that may result in using this equipment, as many people (like myself) last year, will be buying the boxes and relying purely on the feedback on the DTUK website, e-mails from Andrew, and hopefully, also read peoples real-life experience having had them fitted on their expensive cars. A lot of people are not clued up and will buy these without knowing all the facts - probably more fool them if spending their money without researching. I can only go by my own experience, which has been truly awful from the car running side, and the after service side. Maybe I do have a duff car, although I doubt it as is running as it should be without the box fitted, or maybe the box was actually duff in the first place and not picked up when being tested/re-tested/flashed again etc etc etc, or maybe the boxes are just not compatible with certain 184's for what ever reason.

You broke three golden rules of buying....

1. Didn't do enough research before purchasing something so important.
2. Assumed things will be ok and ignored the potential risks.
3. Never tamper with something under manufacturer's warranty.

Did you warn the person you sold the DTUK box to? because if you believe it's faulty or has compatibility issues, it doesn't seem like the most honourable thing to do...