Transportation pucks

[jimwin]

I've been unhappy with the crashy bad ride on my FR with 18s since I bought it over a month ago.
I know people blame the hard Bridgestones and the 18 inch wheels.
I finally jacked it up a bit, and found this hard bulge under the dust cover on the drivers side. The passenger side has no bulge, but does have a transport Puck.
I'm waiting to hear back from the dealership to get this corrected.
How much better will the ride be without the pink pucks?

 

[KoNG]

Goosh, what an amateur who's preparing your car didn't give a ****... I would also ask them to replace the shock absorbers, as they may already be damaged.

 

[Seriously?]

It's not the first time this has been reported here (and other places) unfortunately.
You wonder what else is missed when the PDI is allegedly done

 

[SRGTD]

That type of shipping / transit puck has been used by VAG since around 2013 so it’s not as if it’s something new to remove during PDI. IMHO there’s no excuse for leaving it in place.

The PDI of my last VW missed a damaged sill scuff plate, a small dent in the rear quarter panel and some uneven panel gaps / misaligned panels. Suffice to say I was pretty p1553d off with such a shoddy attempt at PDI’ing my car . Having said that, all the VW’s I’ve owned had faults on collection day that should have been picked up as part of the PDI. Maybe an indication that the techs carrying out the PDI aren’t as thorough as they should be.

I no longer own a VAG car but if I do at any time in the future, I won’t be using that dealer.

 

[James_R]

The first time I saw transport blocks was on a 2005 Leon Cupra R.

PDIs ars usually a task for the apprentices, bodywork should be checked upon delivery by the sales team. So that kind of answers why there's a distinct lack of quality involved...

 

[jimwin]

I requested the dealer collect the car to resolve the issue, and they took it and brought it back today. The car drives much better as you'd expect.
They tell me they have thoroughly inspected and it's all fine, but I have concerns that the 3k miles it's been driven before I bought it would cause higher than normal wear on the components.
This car was the demonstrator for the dealer, so would have been test driven and used by sales staff, so I'm amazed nobody before me thought something wasn't right.
I'm intending on speaking to them again tomorrow to ensure any excess wear on the car is attributed to this pdi failure, as I don't intend to pay out if the shocks etc fail earlier than usual due to the bumps it's received.

 

[jimwin]

A quick update on my own situation for future reference.
I attempted to call the salesman at the dealership on Friday, but he wasn't working that day. A colleague of his took my number and was going to get the sales manager to call me. This hasn't happened, so I've now logged a formal complaint using the dealership's online contact form.
It seems car dealers hide their email addresses for some reason, so a direct email address couldn't be found.

At this point I feel the dealer hasn't taken my issue seriously, and thinks that now the pucks have been removed it's all sorted.

Maybe I'm overreacting, but I would at least like written confirmation of what checks they did when removing the pucks. I feel a full PDI check would have been appropriate, as what else did they miss if they missed this?
I also believe they should note on their systems that this failure occurred, and take it into consideration if the shocks or mountings etc. fail early due to excessive wear.

 

[jimwin]

A slightly delayed, and hopefully final update:
Dealer has responded with an acceptance of liability and confirmed they have noted the incident on their system, so any excessive wear found later can be attributed to the mistake.
I've also been offered a free service as an apology.