Infamous primary user issue

[seatcuprauser1001]

I have a Seat Leon and am encountering the infamous 'Please wait...' screen while trying to become the primary user. This is preventing me from updating the software and using the Seat app on my phone. I have asked my local dealer and they are charging an extortionate amount to 'diagnose' it (£140). Is this something the dealer can fix and if not what am I supposed to do? Located in the Brighton area.

The software versions are as follows:
Hardware: H56
Software: 1896
Display unit/control panel hardware: H37
Display unit/control panel software: 3074
Navigation database: 19.7
Media codec: 3.1.4
Radio database: 1.30.30

Many thanks

 

[trucker0werner]

Did you checked to update to latest version 1988. Maybe this will fixed the issue

 

[seatcuprauser1001]

Did you checked to update to latest version 1988. Maybe this will fixed the issue

The issue is that I cannot update the software OTA without being signed in on the app. I can’t sign in on the app because of the primary user issue.

 

[sidknee]

Make sure you are signed in as the Additional User on the App. The App gives the same permissions to that user as the Primary, with the exception of App features like find my car etc. So long as the Green light on the Emergency Call light is on it will update (so SEAT tell me). Should be the same for all models.

You may need to get in touch with SEAT Tech support with video of the issues with Primary User. I hope you are under warranty as the fix is not cheap and requires a donor 5f unit.

 

[trucker0werner]

Ah wait you mean like that.
Only way is to sent email to seat service team. And let them reset/delete the account.

I know i saw is somewhere mentioned in the oast to fix this kind of problem. But unknown if that was on dutch forum ir facebook