naggynoo
Guest
Hi y'all.
Any advice to get stuff moving / legal rights..?
TDi FR, 07 reg with lifelong "dpf problems".
3 lights + limp home just over 3 weeks ago. In to stealers 3 weeks ago. Leon sitting around about 4 days while they fiddled with VAS 5051B which was playing up.
Eventually collected car 2 weeks ago today after a sizeable bill as the VAS showed no faults and needed forced regen (72% block down to 18%).
I Drove 100miles over the weekend First thing monday morning the dpf regen light comes on, on the motorway so I drove straight to Stealer despite the light going out on the exit slipway after 6 miles (driving over dpf regen speeds).
"Leave it with us but were still having problems with the VAS, it might take a few days" and "no we dont have a courtesy car" (so essentially tough sh*t, VERY tough sh*t in rural Cumbria). Got one (Postman Pats van off the Vauxhall forecourt) after a series of heated discussions with various managers.
The VAS is still not working and the Leons still waiting for initial diagnostics after 2 working weeks. To make matters worse the warranty expired last sunday, which everyone was made well aware of, including SEAT Customer Services from the outset.
I have been in touch every day for the last 2 weeks with the Stealers and SEAT Customer services for about 10 days. NOTHING is happenening apart from a stream of steaming b*ll*cks coming back at me down the phone about how everyone is doing their best! I've rung up today and hey, the still faulty but "useable" VAS (which I was promised would arrive by today) isn't there, with no-one but sales staff around (09.30) who knew nothing about... nothing (Shift That Metal!).
I'm pretty sure that as usual this a sensor issue, but my options of getting the car sorted elsewhere (which I suggested on day 1 to the dealers and to customer services later), have now expired with the warranty.
I get the feeling the stealers business priorities have from the outset taken massive priority over mine and that Customer services are probably getting fobbed off as much as I am.
What are my rights re the stealer attending to my Leon "in a reasonable time" and the inaction when everyone knew the warranty was due to expire? How can a SEAT main dealer keep that position if they lack a critical piece of equipment and do nothing to get a working replacement ordered in promptly?
I'm sure I'm not the only person being affected by this issue!
Does anyone have an email address of mangement of SEAT (UK) so I can take things higher up as t'internet (as we say in these parts) seems to be devoid of anything helpful.
Aaaaaargh!!!
Any advice to get stuff moving / legal rights..?
TDi FR, 07 reg with lifelong "dpf problems".
3 lights + limp home just over 3 weeks ago. In to stealers 3 weeks ago. Leon sitting around about 4 days while they fiddled with VAS 5051B which was playing up.
Eventually collected car 2 weeks ago today after a sizeable bill as the VAS showed no faults and needed forced regen (72% block down to 18%).
I Drove 100miles over the weekend First thing monday morning the dpf regen light comes on, on the motorway so I drove straight to Stealer despite the light going out on the exit slipway after 6 miles (driving over dpf regen speeds).
"Leave it with us but were still having problems with the VAS, it might take a few days" and "no we dont have a courtesy car" (so essentially tough sh*t, VERY tough sh*t in rural Cumbria). Got one (Postman Pats van off the Vauxhall forecourt) after a series of heated discussions with various managers.
The VAS is still not working and the Leons still waiting for initial diagnostics after 2 working weeks. To make matters worse the warranty expired last sunday, which everyone was made well aware of, including SEAT Customer Services from the outset.
I have been in touch every day for the last 2 weeks with the Stealers and SEAT Customer services for about 10 days. NOTHING is happenening apart from a stream of steaming b*ll*cks coming back at me down the phone about how everyone is doing their best! I've rung up today and hey, the still faulty but "useable" VAS (which I was promised would arrive by today) isn't there, with no-one but sales staff around (09.30) who knew nothing about... nothing (Shift That Metal!).
I'm pretty sure that as usual this a sensor issue, but my options of getting the car sorted elsewhere (which I suggested on day 1 to the dealers and to customer services later), have now expired with the warranty.
I get the feeling the stealers business priorities have from the outset taken massive priority over mine and that Customer services are probably getting fobbed off as much as I am.
What are my rights re the stealer attending to my Leon "in a reasonable time" and the inaction when everyone knew the warranty was due to expire? How can a SEAT main dealer keep that position if they lack a critical piece of equipment and do nothing to get a working replacement ordered in promptly?
I'm sure I'm not the only person being affected by this issue!
Does anyone have an email address of mangement of SEAT (UK) so I can take things higher up as t'internet (as we say in these parts) seems to be devoid of anything helpful.
Aaaaaargh!!!