I got the letter through and I was disappointed to see there was no apology within. I contacted Seat yesterday about this issue using the number on the letter and they said I would need to contact Seat Customer Service as that number was purely for information on the emissions scandal and they had no further information at this time. I also asked them for the contact details of the director who signed off the letter I received but they said they couldn't provide that information. Tried calling the new number but been unable to get through so far.
My biggest issue is am I looking to trade in my car for something more suitable - the Exeo is a great car but the saloon boot is proving troublesome with getting large items in there when travelling with a very young family. I feel stuck in limbo because no fix is being delivered until next year and they are not committing to getting all cars addressed until the end of next year. I have a need to change my car now but how I can I expect to get fair market value for a car in the middle of a recall when we don't even know what the end result will be.
Speaking of this, it is speculated that the fix may result in reduced fuel efficiency and increased emissions or the flip would be a
lower performing car. Either way, this means this is not the car I purchased and I am strongly considering a legal approach. At this time, the only thing suitable to me would be to hand the car back for a full refund.
What are other people's thoughts at this time?