I did mail them after you posted the e-mailaddress ;-).when did you mail them? i mailed them on the 25th and still no response.
Also, I wouldn't in any case like them to send my dealership a copy of the conversation, since I am describing how "clueless and not helpful" they are in my email
I'm working in a sort of customer care myself so I know how to keep my mails polite but straight to the point. I did not said anything bad about the dealer or import company, but just said they couldn't give me any info.