Rear camera falls out…

[Antera]

Mine was lost also this week. Ordered in Germany another RVC ( ebay is your friend). Will fix it with some glue when i get it. Then it wont fall off any more

Put it in and can calibrate it myself. Iff i have to wait for the dealer i have to wait for the dealer ..........

 

[East Yorkshire Retrofits]

Mine was lost also this week. Ordered in Germany another RVC ( ebay is your friend). Will fix it with some glue when i get it. Then it wont fall off any more

Put it in and can calibrate it myself. Iff i have to wait for the dealer i have to wait for the dealer ..........

The camera will require parameterisation, coding & then finally calibration

 

[Antera]

The camera will require parameterisation, coding & then finally calibration

No problem I have the tools for it

 

[sten959]

Yeah my camera lens has just fallen out.
Dealer says they can't replace it under warranty.
Now battling to get it replaced under warranty.
I've a 71 Leon plug in hybrid but seems to be the same fault

 

[Antera]

Yeah my camera lens has just fallen out.
Dealer says they can't replace it under warranty.
Now battling to get it replaced under warranty.
I've a 71 Leon plug in hybrid but seems to be the same fault

Just buy on ebay iff you have tools for it. Did cost me 129 euro for new camera. And just 30 minutes to do the rest with vctool

 

[KoNG]

What calibration tool is needed?

 

[Antera]

Vctool , odis and a calibration board

 

[Seriously?]

Yeah my camera lens has just fallen out.
Dealer says they can't replace it under warranty.
Now battling to get it replaced under warranty.
I've a 71 Leon plug in hybrid but seems to be the same fault

I'd love to hear the dealer's argument to justify it not being a warranty claim.
Chancers.....

 

[rdraheim]

Yeah my camera lens has just fallen out.
Dealer says they can't replace it under warranty.
Now battling to get it replaced under warranty.
I've a 71 Leon plug in hybrid but seems to be the same fault

I'd simply write a letter to SEAT S.A. and get them to lean on the dealer in question. The UK dealer network is shambles compared to other countries I've lived in.

 

[Alex667]

Yeah my camera lens has just fallen out.
Dealer says they can't replace it under warranty.
Now battling to get it replaced under warranty.
I've a 71 Leon plug in hybrid but seems to be the same fault

"Can't" , or "Can't be bothered"? Car's still under warranty, and it's a known issue..

 

[KoNG]

I'd simply write a letter to SEAT S.A. and get them to lean on the dealer in question. The UK dealer network is shambles compared to other countries I've lived in.

SEAT S.A. will redirect the email to UK customer support. (I've been there with all my issues). Also tried Motor ombudsman that is also shambles in UK. Don't waste time with it. You can try:

SEAT Executive Office <[email protected]>

If no help there only Court claim unfortunately

 

[PhilipSEAT]

Just confirming another 2021 UK Leon rear camera fall out, no idea when, found this morning when went to start car. Screen is Pink rather than black.

Booked an "investigation" with SEAT Northampton for next week under warranty, they did appear to know about the issue but did pre-emptively claimed a parts shortage

 

[KoNG]

4 months on back order already

 

[PhilipSEAT]

4 months on back order already

which country? I'm in UK and am frustrated that I have to take the car on a 50 mile round trip for them to look at the hole.

 

[KoNG]

UK

 

[KoNG]

Reply to my question about lead time for the parts from Seat UK:
"Regarding your query about reversing camera lead time, I can advise that lead time for reversing camera could vary depending on the stock in the UK and availability of part at the factory. I am aware there is a lengthy lead time for reversing camera for some SEAT models due to supply issues at factory."

 

[Zoidberg]

Well, the farce continues. Today my new camera that was installed two months ago fell out. This time not the lens, but the entire camera assembley was hanging in the wires. Looks like the tab that holds the camera in the bumper has broken. What an effing joke

 

[PhilipSEAT]

which country? I'm in UK and am frustrated that I have to take the car on a 50 mile round trip for them to look at the hole.

Just confirming another 2021 UK Leon rear camera fall out, no idea when, found this morning when went to start car. Screen is Pink rather than black.

Booked an "investigation" with SEAT Northampton for next week under warranty, they did appear to know about the issue but did pre-emptively claimed a parts shortage

Had my "investigation", the Dealer Motorvogue in Northampton has looked at the missing camera and is claiming that someone must has reversed into th car at some unknown point in time and knocked it off and are refusing to replace under warranty. How was SEAT UK contacted to replace the camera under warranty? This is a motability vehicle so this would be another 9 months until it's due for replacement.

I have pointed out the existence of this thread to the dealer and reports from around the world not just the UK. They cannot explain how the camera was knocked off with no visible damage to any other part of the car or bumper when it's mounted under the damn thing. This is the missing camera

.

This is an intact camera in the dealer's car park.

 

[Seriously?]

Had my "investigation", the Dealer Motorvogue in Northampton has looked at the missing camera and is claiming that someone must has reversed into th car at some unknown point in time and knocked it off and are refusing to replace under warranty. How was SEAT UK contacted to replace the camera under warranty? This is a motability vehicle so this would be another 9 months until it's due for replacement.

I have pointed out the existence of this thread to the dealer and reports from around the world not just the UK. They cannot explain how the camera was knocked off with no visible damage to any other part of the car or bumper when it's mounted under the damn thing. This is the missing camera

.View attachment 37709

This is an intact camera in the dealer's car park.

View attachment 37710

"Someone must have reversed into it"

I think you'll find that excuse appears on page 275 of 'The Car Dealer's Big Book Of ?? Reasons For Not Doing Warranty Work'

 

[Alex667]

"Someone must have reversed into it"

I think you'll find that excuse appears on page 275 of 'The Car Dealer's Big Book Of ?? Reasons For Not Doing Warranty Work'

Page 1. Right after “it was like that when you bought it mate”